Ward Clerk (Withdrawal Management Services) x2

KEY FUNCTION: 

Act as the initial contact for the unit and provide supportive service by ensuring clear, concise communication, and facilitating the flow of information with other departments, the health care team, clients, visitors, and family members. 

REPORTING:   

Under the general direction of the Manager, Addictions Services and Safe Bed Program.

DUTIES:

1. Process client admissions, transfers and discharges.
2. Create, prepare and maintain client charts.
3. Book tests, and appointments as needed.
4. Transcribe and process physician or Nurse Practitioner orders.
5. Provide reception and general office functions to the unit (i.e. payroll entry, scheduling, staffing, general and office supply ordering, exchange carts, etc.).
6. Answer inquiries and relay telephone calls and messages.
7. Proficiency in data entry and familiarity with computerized Patient Information Systems.
8. Participate in education and training specific to current, relevant federal and provincial health and safety legislation, standards and guidelines.
9. Participate in hospital training as required.
10. Assist with improvement initiatives as required.
11. Perform other duties as required. 

QUALIFICATIONS

EDUCATION AND TRAINING: 

1. Minimum of a one (1) year Diploma in a Medical Office Administration field from an accredited college.
2. Current certification in Non-Violent Crisis Intervention (or obtain it within first 3 months of hire) is required.
3. Ministry of Labour “Worker Health and Safety Awareness in 4 Steps” training certificate is required.

EXPERIENCE: 

1. Six (6) months recent relevant experience is preferred.

KNOWLEDGE/SKILLS/ABILITIES: 

1. Demonstrated knowledge of and proficiency with medical terminology.
2. Demonstrated ability to type a minimum of 50 w.p.m. and proficiency in data entry.
3. Demonstrated superior interpersonal and communication skills, both written and verbal.
4. Demonstrated ability to manage routine correspondence, multiple tasks/projects, diversified workload and rapidly changing priorities and challenging deadlines.
5. Demonstrated discretion and maturity when handling confidential information.
6. Demonstrated advanced computer skills with proficiency in Microsoft Office software (i.e. Word, Excel, Power Point and Outlook) and applicable patient information systems.
7. Demonstrated ability to effectively interact and communicate with patients, families, and healthcare workers. 
8. Demonstrated ability to prioritize tasks. 
9. Demonstrated compliance with HSN’s privacy policy.
10. Demonstrated commitment to the safety of co-workers and patients.

PERSONAL SUITABILITY: 

1. Successful Vulnerable Sector Check is required.
2. Demonstrated commitment to ongoing professional development.
3. Demonstrated professionalism in dealing with confidential and sensitive issues.
4. Demonstrated positive work record and good attendance record.
5. Ability to meet the physical and sensory demands of the job.

Selection Process:  Candidates will be selected for this position on the basis of their skill, ability, experience and qualifications as identified in the resume and completed Application Form submitted. The Hospital reserves the right to conduct a formal interview where required.
 

HSN THANKS ALL APPLICANTS.
ONLY THOSE SELECTED FOR INTERVIEWS WILL BE CONTACTED.
WE WILL NOT ACCEPT APPLICATIONS AFTER THE CLOSING DATE AND TIME.