Administrative Secretary

KEY FUNCTION: 

Provide personal and confidential administrative support to Administrative and Medical Directors of the Critical Care and Cardiology Program, while ensuring the day-to-day operations are managed, coordinated and performed.  Provide administrative support to the program’s management staff and physicians as required.

REPORTING:   

Under the general direction of the Administrative Director, Critical Care and Cardiology. 

DUTIES:

1. Prepare and organize a variety of documents and correspondence in an accurate and professional format.
2. Coordinate meetings, prepare agendas, ensure appropriate follow-up, book meeting rooms, and coordinate catering requirements. 
3. Answer telephone and electronic inquiries, and relay telephone calls and messages.
4. Record minutes of meetings and ensure proper follow-up of assigned action items.
5. Conduct research, compile data for monthly/annual statistical reporting, and update metrics.
6. Set-up and maintain manual and computerized information filing systems.
7. Schedule and confirm appointments and meetings.
8. Coordinate and organize the Annual Cardiovascular and Cerebrovascular Symposium.   
9. Open and distribute incoming regular and electronic mail and other material. 
10. Arrange travel schedules and make reservations as required.
11. Determine and establish office procedures, order office supplies, and maintain inventory.
12. Process bi-weekly payroll data.
13. Ensure accurate accounting of expenditures and distribution of funds within the department.
14. Prepare credit card reconciliation reports and facilitate approvals for appropriate authorization.
15. Act as the gatekeeper for all master documents, maintain committee contact lists, and update training manuals as required.
16. Initiate, manage, and coordinate the flow of information between staff, other departments, senior administration, general public, outside partners, and vendors to ensure the effective and efficient operation of the program. 
17. Respond to physician inquiries and liaise independently with staff physicians, locum physicians and medical personel in other communities on behalf of Chief of Cardiology and Chief of Critical Care/Medical Director of Critical Care and Medical Director of Cardiology
18. Act as an administrator for the program’s website.
19. Act as a mentor for medical office administration placements.
20. Prepare a variety of confidential labour relations and related documents (e.g. discipline letters, grievance response/preparation, etc) for the Administrative Director.
21. Support recruitment processes, schedule interviews, perform reference checks and complete forms.
22. Determine and align improvement projects with HSN’s Strategic Plan; monitor and adjust to achieve goal outcomes.
23. Participate in education and training specific to current, relevant federal and provincial health and safety legislation, standards and guidelines.
24. Educate and promote health, safety and wellness in the work place.
25. Represent the department or program on various committees and in meetings as required. 
26. Perform other duties as required.

QUALIFICATIONS

EDUCATION AND TRAINING: 

1. Minimum of a one (1) year Diploma in Office Administration or Business Administration, from an accredited college.
2. Ministry of Labour “Worker Health and Safety Awareness in 4 Steps” training certificate is required.

EXPERIENCE: 

1. Minimum of three (3)  years’ experience working in an Administrative Secretary role within the last five (5) years, preferably within a health care environment.

KNOWLEDGE/SKILLS/ABILITIES: 

1. Demonstrated minimum typing speed of 50 words per minute.
2. Demonstrated proficiency in taking and transcribing minutes.
3. Demonstrated knowledge of Medical Terminology.
4. Demonstrated excellent judgment and proven analytical skills.
5. Demonstrated organizational, problem-solving, time management, and leadership skills.
6. Demonstrated training, experience or utilization of lean methodology for process improvement.
7. Demonstrated ability to independently identify issues, plan improvements, measure success and continue improvement.
8. Demonstrated excellent computer skills with proficiency in Microsoft Office software (e.g. Word, Excel, Power Point and Outlook) and patient information systems.
9. Demonstrated superior interpersonal and communication skills, both written and verbal.
10. Demonstrated ability to manage routine correspondence, multiple tasks/projects, diversified workload and rapidly changing priorities and challenging deadlines.
11. Demonstrated discretion and maturity when handling confidential information.
12. Demonstrated commitment to the safety of co-workers and patients.

PERSONAL SUITABILITY: 

1. Successful Criminal Record Judicial Matters Check (CRJMC) is required.
2. Ability to use tact and discretion in dealing with health care providers and patients.
3. Demonstrated ability to work effectively as a member of an interdisciplinary team.
4. Demonstrated ability to perform with minimal supervision; to prioritize duties.
5. Demonstrated commitment to ongoing professional development.
6. Demonstrated professionalism in dealing with confidential and sensitive issues.
7. Demonstrated positive work record and excellent attendance record.
8. Ability to meet the physical and sensory demands of the job.
9. Ability to travel between local sites.

Selection Process:  Candidates will be selected for this position on the basis of their skill, ability, experience and qualifications as identified in the resume and completed Application Form submitted. The Hospital reserves the right to conduct a formal interview where required.
 

Health Sciences North is committed to providing accommodations to applicants with disabilities to enable their participation in the recruitment, assessment, selection and hiring stages of employment.

HSN THANKS ALL APPLICANTS.
ONLY THOSE SELECTED FOR INTERVIEWS WILL BE CONTACTED.
WE WILL NOT ACCEPT APPLICATIONS AFTER THE CLOSING DATE AND TIME.