Clinical Manager, NEO Navigation, VIPP & Voices

Join Northeastern Ontario’s Health Care Leaders!

Health Sciences North is an organization dedicated to being patient and family focused, digitally enabled, and socially accountable, while supporting and developing our people and advancing our academic and research impact for Northeastern Ontario. We pride ourselves on being a learning hospital, providing professional development opportunities for our staff.

Health Sciences North (HSN) is seeking an innovative individual for the position of Clinical Manager, NEO Navigation, VIPP & Voices to oversee the management and daily operations of all clinical services in the Violence Intervention and Prevention Program (VIPP), Voices for Women Sudbury Sexual Assault Center (SSAC) and the NEO Navigation Program by managing human and fiscal resources, and collaborating with the leadership team members to implement and lead activities.  They will act as a liaison and management representative in regards to linkages, alignment, and coordination of community clinical services.

The ideal candidate will have a minimum of a four (4) year Bachelor’s Degree, with a specialization in a health-related field, from an accredited university and current certification in good standing with an applicable regulatory college. We are looking for someone with a minimum of two (2) years’ working in a leadership/supervisory role, and a minimum of two (2) years’ experience working in a pediatric department and/or a sexual assault program, both preferably in a health care environment. Training or recent experience in funding/proposal writing, statistical analysis, and Ministry reporting is required. Candidates that possess Master’s Degree or actively pursuing a Master’s in a health-related field are preferred.

DEPARTMENT OVERVIEWS

The NEO Navigation Program is a one-stop-shop (Central Intake) for pediatric healthcare services in Northeastern Ontario. The multidisciplinary team includes service navigators, nurses, medical secretary, indigenous navigator, and a social workers. Violence Intervention and Prevention Program (VIPP) provides complimentary services to any individual impacted by sexual assault, intimate partner violence, human trafficking and child maltreatment. The program provides 24/7 on-call services for medical assessment and treatment, forensic collection of evidence, safety planning, and counselling. VOICES for Women (VFW) is a free community-based program, that provides a safe space for women (self-identified)16 years of age and older, who have experienced trauma from historical sexual violence, including human trafficking. VFW provides services to support survivors through group and individual counselling, psycho-educational workshops, safety planning, court support, and social connection. 

If you enjoy working in a fast-paced, team environment and are looking for a rewarding career opportunity, you are encouraged to view the full job description on the HSN Careers Website.

At HSN/HSNRI, we prioritize the physical and psychological wellness of all our staff through a variety of initiatives, aimed at creating a supportive and engaging workplace. Our Wellness Committee actively promotes health and well-being offering tips and resources to support wellness of our staff. We pride ourselves on recognizing our dedicated team members through Years of Service Celebrations and Excellence in Action Awards, celebrating outstanding achievements across the organization. We host Employee & Medical Staff appreciation events, and celebrations throughout the year, fostering a sense of community. Leadership development training is available to staff as well as an education fund, ensuring. Our people are our number one asset.

HSN provides support through our Employee and Family Assistance Program (EFAP), which is available for all HSN staff and family members regardless of status, position, affiliation, etc.

HSN INCENTIVES

We offer a competitive salary and vacation, extended health and dental benefits, and relocation allowance to assist with moving expenses. In addition, there may be additional monetary incentives available upon hire.

We are proud to participate in the Healthcare of Ontario Pension Plan (HOOPP), offering our valued employees the security and peace of mind that comes with a defined benefit pension plan. We understand the importance of financial well-being and believe that a strong pension, like HOOPP, recognizes our employees and provides a stable foundation for their future as part of the overall compensation package. HOOPP is also a multi-employer pension plan, meaning it can be transferred between many organizations in the province.  Join us and start building a future you can look forward to. For every dollar an employee contributes to HOOPP, the employer (HSN) contributes $1.26, meaning the plan is 55% funded by the employer, and 45% funded by the employee. All employees are eligible to join immediately upon hire.

Interested applicants are asked to apply directly to requisition # 8100 by June 4, 2025 at 11:59 pm on the HSN Careers Website at https://careers.hsnsudbury.ca/.

About Sudbury

“Sudbury is a dynamic city that embraces growth and values its residents. With a population of over 166,000 and a regional reach of nearly half a million people within a 160 km radius, Sudbury offers a vibrant community and ample opportunities for personal and professional development. Whether you're considering a move or already planning to relocate, we are committed to supporting you every step of the way. Our strategic location, robust industrial sector, and talented workforce make Sudbury the perfect place to establish and expand your career. Discover a city that welcomes newcomers with open arms and provides a supportive environment for your success.”  For more information regarding our beautiful city or for finding your dream home, rentals or short-term accommodation please visit the following  websites; Newcomers to Sudbury and Find your dream home

KEY FUNCTION: 

Oversee the management and daily operations of all clinical services in the Violence Intervention and Prevention Program (VIPP), Voices for Women Sudbury Sexual Assault Center (SSAC) and the NEO Navigation Program by managing human and fiscal resources, and collaborating with the leadership team members to implement and lead activities.  Act as a liaison and management representative in regards to linkages, alignment, and coordination of community clinical services.

REPORTING: 

Under the general direction of the Administrative Director, NEO Kids and Family and Inter-Professional Practice.

DUTIES:               

1. Design, promote, and facilitate the use of systems to ensure the provision of patient care is consistent with program and professional standards and evidence based best practice. 
2. Provide leadership to the North Eastern Regional Community Hospitals sexual assault crisis centres and community and provincial stakeholders in the form of peer reviews, education, professional development, advocacy, and patient-care services.
3. Provide support and leadership to community professionals, including police, shelters, pediatric services, and child protection services through collaborative programming, policies, mentoring and professional development.
4. Ensure excellence in Forensic standards of practice and implement methods to monitor and continuously improve practice delivery in accordance to Canadian Law and the Ontario Forensic Sciences Program.
5. Assist with the coordination of media events and promotional initiatives, including fundraising, awareness campaigns, interviews and conferences.
6. Lead the development, implementation, and ongoing maintenance of NEO Navigation, the SmartStart Hubs and a new referral process.
7. Determine and document space, equipment, supply, and service requirements; select and purchase equipment and supplies as budgeted/approved. 
8. Monitor waitlists, databases for pediatric referrals, and program specific data; submit reports to respective Ministries. 
9. Facilitate funding and grant proposals, analyze statistical reports, and provide feedback to the Ministry of the Attorney General, Ontario Women’s Directorate, Ontario Health North and other community and provincial stakeholders.
10. Develop goals, objectives, and procedures to establish and implement department operation using lean principles.
11. Review and revise policies and procedures and medical directives to ensure excellent delivery of service, and ensure administrative policies and procedures are followed.
12. Facilitate 24/7 on-call client, community, and regional coverage for sexual assault, domestic violence and child maltreatment.
13. Develop annual budgets and assume fiscal accountability of the departmental operation according to approved budget. 
14. Evaluate patient care and satisfaction on an ongoing basis and formulate solutions for improvement.
15. Manage human resources which include: recruitment, selection and training.
16. Guide, motivate, monitor and supervise staff, develop standards of performance, evaluate performance and make recommendations on disciplinary action as required. 
17. Oversee the work of others in compliance with the Occupational Health and Safety Act (OHSA), its regulations, and HSN policies.
18. Provide hospital wide, on-call coverage for problems and serious issues after hours and on weekends according to scheduled rotation.
19. Determine and align improvement projects with HSN’s Strategic Plan; monitor and adjust to achieve goal outcomes.
20. Participate in the accreditation process and work to ensure that the program and HSN achieve, maintain and continually improve upon their accredited status.
21. Teach, coach and lead staff in the development and monitoring of quality indicators and improvement initiatives. 
22. Engage in and foster professional development of all staff and provide opportunities for learning within budgeted resources.
23. Ensure a safe environment for patients, staff and visitors; investigate report, debrief and take or direct corrective action as required on incidents.
24. Collaborate with internal and external stakeholders/organizations/community groups to achieve program objectives, integrate and link services and foster partnerships across the continuum of service delivery.
25. Participate in education and training specific to current, relevant federal and provincial health and safety legislation, standards and guidelines.
26. Represent the department or program on various committees and in meetings as required.
27. Perform other duties as required. 

QUALIFICATIONS

EDUCATION AND TRAINING: 

1. Minimum of a four (4) year Bachelor’s Degree with a specialization in a health-related field from an accredited university.
2. Master’s Degree or actively pursuing a Master’s in a health-related field is preferred.
3. Current Certificate of Registration in good standing with an applicable regulatory college is required.
4. Ministry of Labour “Worker Health and Safety Awareness in 4 Steps” training certificate is required.

EXPERIENCE: 

1. Minimum of two (2) years’ working in a leadership/supervisory role, preferably in a health care environment.
2. Minimum of two (2) years’ experience working in a pediatric department and/or a sexual assault program within a health care environment.
3. Training or recent experience in funding/proposal writing, statistical analysis, and Ministry reporting.

KNOWLEDGE/SKILLS/ABILITIES: 

1. Demonstrated superior knowledge of the application of the Personal Health Information Protection Act (PHIPA), Workplace Violence and Harassment Act (Bill 168), Duty to Report, and Canadian Law as it pertains to abuse and the pediatric population.
2. Demonstrated ability to analyze research and implement evidence-based practice into policy and procedure development and clinical practice.
3. Demonstrated knowledge and management within Ocean eReferral Systems.
4. Demonstrated superior knowledge and understanding of a variety of groups of stakeholders, both within and outside of the hospital. 
5. Demonstrated time management, organizational, team-building, critical thinking, and problem-solving skills.
6. Demonstrated excellent presentation and Public Relations (PR) skills. 
7. Demonstrated ability to develop, monitor, administer and report on budgets.
8. Demonstrated ability to coach, advise and teach others using the principles of adult learning.
9. Demonstrated training, experience or utilization of quality improvement methodology for process improvement.
10. Demonstrated ability to independently identify issues, plan improvements, measure success and continue improvement.
11. Demonstrated knowledge of relevant legislation and principles of management, hospital committee structure, conflict management and resolution, system needs analysis and organizational assessment.
12. Ability to use tact and discretion in dealing with health care providers and employees.
13. Demonstrated excellent computer skills with proficiency in Microsoft Office software (e.g. Word, Excel, Power Point and Outlook) and patient information systems.
14. Demonstrated superior interpersonal and communication skills, both written and verbal.
15. Demonstrated commitment to the safety of co-workers and patients.

PERSONAL SUITABILITY: 

1. Successful criminal reference check is required for vulnerable sector.
2. Demonstrated initiative, self-direction, and innovative approach to problem-solving.
3. Demonstrated commitment to ongoing professional development.
4. Demonstrated professionalism in dealing with confidential and sensitive issues.
5. Demonstrated positive work record and excellent attendance record.
6. Ability to meet the physical and sensory demands of the job.
7. Valid driver’s license with access to reliable vehicle.
8. Willingness to travel occasionally within Northern Ontario.
9. Ability to travel between local sites.

Selection Process:  Candidates will be selected for this position on the basis of their skill, ability, experience and qualifications as identified in the resume and completed Application Form submitted. The Hospital reserves the right to conduct a formal interview where required.
 

Health Sciences North is committed to providing accommodations to applicants with disabilities to enable their participation in the recruitment, assessment, selection and hiring stages of employment.

HSN THANKS ALL APPLICANTS.
ONLY THOSE SELECTED FOR INTERVIEWS WILL BE CONTACTED.
WE WILL NOT ACCEPT APPLICATIONS AFTER THE CLOSING DATE AND TIME.