Clinical Manager, Supportive Care/Patient Education and Psychosocial Oncology Lead

KEY FUNCTION: 

Ensure the effective operation of the Supportive Care Oncology and Palliative Care Programs in accordance with HSN’s strategic plan, mission, goals, and objectives. Ensure Ontario Health, Ontario Cancer Plan deliverables are met. Ensure the delivery of optimal care to patients through planning and management of human and material resources.

REPORTING:                                                                                                                            

Under the general direction of the Administrative Director, North East Cancer Centre (NECC).

DUTIES:

1. Oversee the implementation and coordination of patient care process within Supportive and Palliative care across the region.  
2. Lead, plan, implement, and maintain a system of functional regional management for Supportive Care and Palliative Care Program.
3. Develop and operationalize the Ontario Health - Cancer Care Ontario (OH-CCO) Patient Education work plan in collaboration with the Symptom Management, and Person Centred Care Leads.
4. Develop and operationalize the Ontario Health - Cancer Care Ontario (OH-CCO) Psychosocial Oncology work plan in collaboration with the Symptom Management, and Person Centred Care Leads.
5. Plan clinical programming and operations consistent with HSN, OH-CCO and the NECC’s objectives. 
6. Plan and implement mechanisms that provide education to regional partners and associated services.
7. Develop annual budgets, monitor volumes and assume fiscal accountability of the departmental operation according to approved budget
8. Work collaboratively with stakeholders to ensure compliance with regulations that govern the cancer care delivery, professional practice issues, and the requirements of other regulatory bodies.
9. Ensure the development and implementation of policies, procedures, protocols, and professional practice guidelines and algorithms.
10. Monitor, compile, and analyze accuracy of provincially reported data to support effective operational decisions.
11. Guide, motivate, monitor and supervise staff, develop standards of performance, evaluate performance and carry out disciplinary action if required.
12. Manage human resources which include: recruitment, selection and training.
13. Support the Patient Care activities and processes of the Administrative Secretary, Travel Navigation.
14. Evaluate patient care and satisfaction on an ongoing basis and formulate solutions for improvement.
15. Oversee the work of others in compliance with the Occupational Health and Safety Act (OHSA), its regulation, and HSN policies.
16. Provide hospital wide, on-call coverage for problems and serious issues after hours and on weekends according to scheduled rotation.
17. Determine and align improvement projects with HSN’s Strategic Plan; monitor and adjust to achieve goal outcomes.
18. Participate in the accreditation process and work to ensure that the program and HSN achieve, maintain and continually improve upon their accredited status.
19. Teach, coach and lead staff in the development and monitoring of quality indicators and improvement initiatives.
20. Engage in and foster professional development of all staff and provide opportunities for learning within budgeted resources.
21. Ensure a safe environment for patients, staff and visitors; investigate report, debrief and take or direct corrective action as required on incidents.
22. Collaborate with internal and external stakeholders/organizations/community groups to achieve program objectives, integrate and link services and foster partnerships across the continuum of service delivery.
23. Participate in education and training specific to current, relevant federal and provincial health and safety legislation, standards and guidelines.
24. Represent the department or program on various committees and in meetings as required.
25. Perform other duties as required. 

QUALIFICATIONS

EDUCATION AND TRAINING: 

1. Minimum of a four (4) year Bachelor’s Degree in a Medical Science or health related field, from an accredited university.
2. Current Certificate of Registration in good standing with a regulatory college.
3. Specialization in an allied health care discipline is preferred.
4. Master’s Degree from an accredited university is preferred.
5. Ministry of Labour “Worker Health and Safety Awareness in 4 Steps” training certificate is required.

EXPERIENCE: 

1. Minimum of three (3) years’ experience working in health care environment, preferably in palliative or supportive care oncology environment.
2. Minimum of two (2) years’ experience working in a leadership/supervisory role, preferably in a health care environment.
3. Training or recent experience with working on various improvement projects with multiple stakeholders is preferred.
4. Experience in team leadership, facilitation and conflict management is required.

KNOWLEDGE/SKILLS/ABILITIES: 

1. Demonstrated superior project management skills with the ability to organize work, plan logical steps, balance priorities, and meet deadlines.
2. Demonstrated ability to coach, advise and teach others using the principles of adult learning.
3. Demonstrated training, experience or utilization of quality improvement methodology for process improvement.
4. Demonstrated ability to independently identify issues, plan improvements, measure success and continue improvement.
5. Demonstrated knowledge of relevant legislation and principles of management, hospital committee structure, conflict management and resolution, system needs analysis and organizational assessment.
6. Ability to use tact and discretion in dealing with health care providers and employees.
7. Demonstrated excellent computer skills with proficiency in Microsoft Office software (e.g. Word, Excel, Power Point and Outlook) and patient information systems.
8. Demonstrated superior interpersonal and communication skills, both written and verbal.
9. Demonstrated commitment to the safety of co-workers and patients.

PERSONAL SUITABILITY: 

1. Demonstrated commitment to ongoing professional development.
2. Demonstrated professionalism in dealing with confidential and sensitive issues.
3. Demonstrated positive work record and excellent attendance record.
4. Ability to meet the physical and sensory demands of the job.
5. Ability to travel between local sites.

Selection Process:  Candidates will be selected for this position on the basis of their skill, ability, experience and qualifications as identified in the resume and completed Application Form submitted. The Hospital reserves the right to conduct a formal interview where required.
 

Health Sciences North is committed to providing accommodations to applicants with disabilities to enable their participation in the recruitment, assessment, selection and hiring stages of employment.

HSN THANKS ALL APPLICANTS.
ONLY THOSE SELECTED FOR INTERVIEWS WILL BE CONTACTED.
WE WILL NOT ACCEPT APPLICATIONS AFTER THE CLOSING DATE AND TIME.