Clinical Operations Manager

Join Northeastern Ontario’s Health Care Leaders!

Health Sciences North is an organization dedicated to being patient and family focused, digitally enabled, and socially accountable, while supporting and developing our people and advancing our academic and research impact for Northeastern Ontario. We pride ourselves on being a learning hospital, providing professional development opportunities for our staff.

Health Sciences North (HSN) is seeking an innovative individual for the position of Clinical Operations Manager to provide administrative and clinical leadership, focusing on high-risk issues across HSN. In this role, you will provide ongoing support to all front-line staff after regular business hours, while managing patient care activities, timely patient flow, appropriate resource allocation, and hospital-wide clinical and non-clinical issues.

The ideal candidate will have a minimum of a four (4) year Bachelor’s Degree in Nursing (BScN), from an accredited university and current Certificate of Registration in good standing with the College of Nurses of Ontario (CNO). We are looking for someone with a minimum of five (5) years’ full-time equivalent experience working in an Acute Inpatient department, within a health care environment and a minimum of two (2) years’ full-time equivalent experience working in a leadership/supervisory role, preferably within a health care environment. Candidates that possess training or recent experience in patient flow are preferred.

If you enjoy working in a fast-paced, team environment and are looking for a rewarding career opportunity, you are encouraged to view the full job description below.

At HSN/HSNRI, we prioritize the physical and psychological wellness of all our staff through a variety of initiatives, aimed at creating a supportive and engaging workplace. Our Wellness Committee actively promotes health and well-being offering tips and resources to support wellness of our staff. We pride ourselves on recognizing our dedicated team members through Years of Service Celebrations and Excellence in Action Awards, celebrating outstanding achievements across the organization. We host Employee & Medical Staff appreciation events, and celebrations throughout the year, fostering a sense of community. Leadership development training is available to staff as well as an education fund, ensuring. Our people are our number one asset.

HSN provides support through our Employee and Family Assistance Program (EFAP), which is available for all HSN staff and family members regardless of status, position, affiliation, etc.

HSN INCENTIVES

We offer a competitive salary and vacation, extended health and dental benefits, and relocation allowance to assist with moving expenses.

We are proud to participate in the Healthcare of Ontario Pension Plan (HOOPP), offering our valued employees the security and peace of mind that comes with a defined benefit pension plan. We understand the importance of financial well-being and believe that a strong pension, like HOOPP, recognizes our employees and provides a stable foundation for their future as part of the overall compensation package. HOOPP is also a multi-employer pension plan, meaning it can be transferred between many organizations in the province.  Join us and start building a future you can look forward to. For every dollar an employee contributes to HOOPP, the employer (HSN) contributes $1.26, meaning the plan is 55% funded by the employer, and 45% funded by the employee. All employees are eligible to join immediately upon hire.

HSN is a proud participant in the Rural Community Immigration Pilot and the Francophone Community Immigration Pilot Programs. The Rural and Northern Immigration Pilot (RCIP) and Francophone Community Immigration Pilot (FCIP) offer a unique pathway to permanent residence for international workers looking to build a future in Greater Sudbury and surrounding communities. These programs are designed to address key labour shortages while helping skilled individuals and families settle long-term in welcoming, opportunity-rich regions of Northern Ontario. More information regarding this program can be found here or on the Sudbury site here.

Interested applicants are asked to apply directly to requisition # 8797 by October 15, 2025 at 11:59 pm on the HSN Careers Website at https://careers.hsnsudbury.ca/.

About Sudbury

“Sudbury is a dynamic city that embraces growth and values its residents. With a population of over 166,000 and a regional reach of nearly half a million people within a 160 km radius, Sudbury offers a vibrant community and ample opportunities for personal and professional development. Whether you're considering a move or already planning to relocate, we are committed to supporting you every step of the way. Our strategic location, robust industrial sector, and talented workforce make Sudbury the perfect place to establish and expand your career. Discover a city that welcomes newcomers with open arms and provides a supportive environment for your success.”  For more information regarding our beautiful city or for finding your dream home, rentals or short-term accommodation please visit the following  websites; Newcomers to Sudbury and Find your dream home

KEY FUNCTION:
Provide administrative and clinical leadership, focusing on high risk issues across HSN. Provide ongoing support to all front line staff after regular business hours, while managing patient care activities, timely patient flow, appropriate resource allocation, and hospital-wide clinical and non-clinical issues.

REPORTING:
Under the general direction of the Administrative Director, Care Transitions, Patient Flow and Utilization.

DUTIES:
1. Ensure time sensitive issues are addressed and utilize appropriate resources as required.
2. Respond to codes/critical incidents; follow up and assist with debrief.
3. Conduct in person rounds for all inpatient units to support frontline teams and monitor bed allocation and patient flow in collaboration with bed allocation teams.
4. Participate in clinical leadership meetings to ensure understanding of hospital operations and priorities as required.
5. Design, promote, and facilitate the use of systems to ensure the provision of patient care is consistent with departmental and professional standards.
6. Work with respective clinical teams to identify errors and formulate solutions, while supporting the delivery of optimal patient care.
7. Coordinate day-to-day utilization of human and capacity resources to achieve department functions after hours.
8. Serve as primary resource after hours while supporting clinical teams in coordinating patient care activities across multiple clinical care environments at HSN.
9. Coordinate and communicate patient care activities after hours for a safe and seamless transition with appropriate transfer of accountability.
10. Evaluate patient care and satisfaction on an ongoing basis and formulate solutions for improvement.
11. Guide, motivate, monitor and supervise staff.
12. Initiate and conduct performance evaluations in accordance with HSN policy.
13. Oversee the work of others in compliance with the Occupational Health and Safety Act (OHSA), its regulations, and HSN policies.
14. Teach, coach and lead staff in the clinical environment to support patient care and care coordination activities after hours.
15. Engage in and foster professional development of all staff and provide opportunities for learning within budgeted resources.
16. Ensure a safe environment for patients, staff and visitors; investigate report, debrief and take or direct corrective action as required on incidents.
17. Participate in the accreditation process and work to ensure that the program and HSN achieve, maintain and continually improve upon their accredited status.
18. Determine and align improvement projects with HSN’s Strategic Plan; monitor and adjust to achieve goal outcomes.
19. Collaborate with internal and external stakeholders/organizations/community groups to achieve program objectives, integrate and link services and foster partnerships across the continuum of service delivery.
20. Participate in education and training specific to current, relevant federal and provincial health and safety legislation, standards and guidelines.
21. Represent the department or program on various committees and in meetings as required.
22. Perform other duties as required.

QUALIFICATIONS
EDUCATION AND TRAINING:
1. Minimum of a four (4) year Bachelor’s Degree in Nursing (BScN), from an accredited university.
2. Current Certificate of Registration in good standing with the College of Nurses of Ontario (CNO).
3. Ministry of Labour “Worker Health and Safety Awareness in 4 Steps” training certificate is required.

EXPERIENCE:
1. Minimum of five (5) years’ full-time equivalent experience working in an Acute Inpatient department, within a health care environment.
2. Minimum of two (2) years’ full-time equivalent experience working in a leadership/supervisory role, preferably within a health care environment.
3. Training or recent experience in patient flow is preferred.

KNOWLEDGE/SKILLS/ABILITIES:
1. Demonstrated superior knowledge and understanding regarding both internal and external stakeholders.
2. Demonstrated ability managing staff performance.
3. Demonstrated ability providing a customer focused approach to service delivery.
4. Demonstrated leadership capabilities aligned with HSN’s LEADS leadership framework.
5. Demonstrated time management, prioritization, organization, and problem-solving skills.
6. Demonstrated understanding and application of hospital and departmental policies.
7. Demonstrated proven ability to develop, monitor, administer and report on budgets.
8. Demonstrated ability to coach, advise and teach others using the principles of adult learning.
9. Demonstrated training, experience or utilization of quality improvement methodology for process improvement.
10. Demonstrated ability to independently identify issues, plan improvements, measure success and continue improvement.
11. Demonstrated knowledge of relevant legislation and principles of management, hospital committee structure, conflict management and resolution, system needs analysis and organizational assessment.
12. Ability to use tact and discretion in dealing with health care providers and employees.
13. Demonstrated excellent computer skills with proficiency in Microsoft Office software (e.g. Word, Excel, Power Point and Outlook) and patient information systems.
14. Demonstrated superior interpersonal and communication skills, both written and verbal.
15. Demonstrated commitment to the safety of co-workers and patients.

PERSONAL SUITABILITY:
1. Demonstrated ability to work in a fast-paced environment and function with confidence under pressure.
2. Demonstrated commitment to ongoing professional development.
3. Demonstrated professionalism in dealing with confidential and sensitive issues.
4. Demonstrated positive work record and excellent attendance record.
5. Ability to meet the physical and sensory demands of the job.
6. Ability to travel between local sites.
7. Demonstrated initiative, self-direction and innovative approach to problem solving.
8. Ability to work independently and make sound judgments involving technical and confidential material.

Selection Process:  Candidates will be selected for this position on the basis of their skill, ability, experience and qualifications as identified in the resume and completed Application Form submitted. The Hospital reserves the right to conduct a formal interview where required.
 

Health Sciences North is committed to providing accommodations to applicants with disabilities to enable their participation in the recruitment, assessment, selection and hiring stages of employment.

HSN THANKS ALL APPLICANTS.
ONLY THOSE SELECTED FOR INTERVIEWS WILL BE CONTACTED.
WE WILL NOT ACCEPT APPLICATIONS AFTER THE CLOSING DATE AND TIME.