Digital Transformation Manager

Join Northeastern Ontario’s Health Care Leaders!

Health Sciences North is an organization dedicated to being patient and family focused, digitally enabled, and socially accountable, while supporting and developing our people and advancing our academic and research impact for Northeastern Ontario. We pride ourselves on being a learning hospital, providing professional development opportunities for our staff. 

Health Sciences North (HSN) is seeking an innovative individual for the position of Manager, Digital Transformation to lead quality improvement initiatives that support the implementation, monitoring, and optimization of HSN’s clinical information systems, with a focus on improving workflows, digital adoption, data integrity, and patient care outcomes. Contribute to the implementation and realization of HSN’s Digital and Data Strategy by working collaboratively with clinical programs and ancillary teams to advance initiatives aligned with organizational priorities, provincial expectations, and accreditation standards. 

The ideal candidate will have a minimum of a four (4) year Bachelor’s Degree in Health Informatics, Quality Improvement, Health Administration, or a related field from an accredited university. We are looking for someone with a minimum of five (5) years’ experience working in a healthcare setting with a focus in informatics, quality improvement, or clinical system implementation. Additionally, candidates who possess two (2) years’ experience in a project manager, team lead, or quality improvement leadership role and experience supporting EMR optimization, quality improvement initiatives, and performance measurement are required. 

DEPARTMENT OVERVIEW

The Informatics program is responsible for supporting the digital operational needs of the organization. With a focus on bridging clinical workflows with technology, the Clinical Informatics and Applications team supports frontline staff in delivering safe patient care. The team oversees the implementation, optimization, and maintenance of electronic medical record systems and other clinical applications. 

If you enjoy working in a fast-paced, team environment and are looking for a rewarding career opportunity, you are encouraged to view the full job description on the HSN Careers Website. 

At HSN/HSNRI, we prioritize the physical and psychological wellness of all our staff through a variety of initiatives, aimed at creating a supportive and engaging workplace. Our Wellness Committee actively promotes health and well-being offering tips and resources to support wellness of our staff. We pride ourselves on recognizing our dedicated team members through Years of Service Celebrations and Excellence in Action Awards, celebrating outstanding achievements across the organization. We host Employee & Medical Staff appreciation events, and celebrations throughout the year, fostering a sense of community. Leadership development training is available to staff as well as an education fund, ensuring. Our people are our number one asset. 

HSN provides support through our Employee and Family Assistance Program (EFAP), which is available for all HSN staff and family members regardless of status, position, affiliation, etc.

HSN INCENTIVES

We offer a competitive salary and vacation, extended health and dental benefits, and relocation allowance to assist with moving expenses. In addition, there may be additional monetary incentives available upon hire. 

We are proud to participate in the Healthcare of Ontario Pension Plan (HOOPP), offering our valued employees the security and peace of mind that comes with a defined benefit pension plan. We understand the importance of financial well-being and believe that a strong pension, like HOOPP, recognizes our employees and provides a stable foundation for their future as part of the overall compensation package. HOOPP is also a multi-employer pension plan, meaning it can be transferred between many organizations in the province.  Join us and start building a future you can look forward to. For every dollar an employee contributes to HOOPP, the employer (HSN) contributes $1.26, meaning the plan is 55% funded by the employer, and 45% funded by the employee. All employees are eligible to join immediately upon hire.

Interested applicants are asked to apply directly to requisition # 9042 by November 19, 2025 at 11:59 pm on the HSN Careers Website at https://careers.hsnsudbury.ca/.

About Sudbury

“Sudbury is a dynamic city that embraces growth and values its residents. With a population of over 166,000 and a regional reach of nearly half a million people within a 160 km radius, Sudbury offers a vibrant community and ample opportunities for personal and professional development. Whether you're considering a move or already planning to relocate, we are committed to supporting you every step of the way. Our strategic location, robust industrial sector, and talented workforce make Sudbury the perfect place to establish and expand your career. Discover a city that welcomes newcomers with open arms and provides a supportive environment for your success.”  For more information regarding our beautiful city or for finding your dream home, rentals or short-term accommodation please visit the following  websites; Newcomers to Sudbury and Find your dream home

KEY FUNCTION: 

Lead quality improvement initiatives that support the implementation, monitoring, and optimization of HSN’s clinical information systems, with a focus on improving workflows, digital adoption, data integrity, and patient care outcomes. Contribute to the implementation and realization of HSN’s Digital and Data Strategy by working collaboratively with clinical programs and ancillary teams to advance initiatives aligned with organizational priorities, provincial expectations, and accreditation standards.

REPORTING:      

Under the general direction of the Director, Informatics.

DUTIES:

1. Lead large-scale digital transformation initiatives with an organization-wide and regional impact, including the planning and deployment of integrated digital tools and enterprise-wide platforms that enhance patient and provider experience; lead the planning, implementation, and evaluation and ensure alignment with clinical, regulatory, and strategic priorities.
2. Engage clinical teams and frontline staff in identifying workflow, documentation, and data issues; co-design solutions, and advance user-centered system improvements.
3. Drive the standardization of digital workflows and processes across clinical and non-clinical departments; ensure consistent processes, documentation standards, and digital practices are adopted organization-wide as required.
4. Apply quality improvement methodologies and data analysis (e.g., PDSA, Lean, process mapping, KPIs) to measure effectiveness, identify trends, and support reporting to internal and external stakeholders.
5. Lead the development and implementation of change management, communication, and training plans in partnership with Clinical Informatics and Applications team to support adoption of EMR and digital initiatives.
6. Contribute to the realization of HSN’s Digital and Data Strategy through collaboration with clinical programs, informatics, and ancillary teams, ensuring execution is in alignment with organizational goals, provincial requirements, and accreditation standards.
7. Lead and participate in internal working groups and external committees focused on digital quality improvement, representing HSN’s operational and system improvement interests; represent HSN on regional and provincial committees.
8. Provide leadership for digital process alignment and standardization with shared service organizations and regional partners, ensuring consistent implementation of shared regional digital solutions across partner sites and programs.
9. Act as a key liaison between HSN and regional digital governance bodies to ensure coordinated planning, shared priorities, and effective change management.
10. Collaborate with shared service organizations and regional partners to resolve site-specific digital needs, workflow challenges, or data quality issues.
11. Promote a culture of digital literacy, quality awareness, and data-informed decision-making by embedding best practices in digital optimization and quality improvement across clinical teams.
12. Support accreditation readiness for digital systems, data quality, and quality improvement processes and ensure compliance with regulatory standards and reporting expectations.
13. Maintain current knowledge of best practices in EMR optimization, digital system quality improvement, and health informatics and apply learnings to enhance patient care and staff experience.
14. Evaluate the impact and sustainability of digital interventions, including benefit realization, end-user feedback, and outcome tracking.
15. Escalate strategic or systemic barriers to the Director for resolution or governance action and ensure timely attention to high-impact issues.
16. Provide functional guidance, subject matter expertise, and leadership to the Clinical Informatics and Applications team, influencing priorities, guiding best practices, and ensuring alignment with digital transformation objectives.
17. Determine and align improvement projects with HSN’s Strategic Plan; monitor and adjust to achieve goal outcomes.
18. Participate in the accreditation process and work to ensure that the program and HSN achieve, maintain and continually improve upon their accredited status.
19. Teach, coach and lead staff in the development and monitoring of quality indicators and improvement initiatives.
20. Engage in and foster professional development of all staff and provide opportunities for learning within budgeted resources.
21. Ensure a safe environment for patients, staff and visitors; investigate report, debrief and take or direct corrective action as required on incidents.
22. Collaborate with internal and external stakeholders/organizations/community groups to achieve program objectives, integrate and link services and foster partnerships across the continuum of service delivery.
23. Participate in education and training specific to current, relevant federal and provincial health and safety legislation, standards and guidelines.
24. Represent the department or program on various committees and in meetings as required. 
25. Perform other duties as assigned.

QUALIFICATIONS

EDUCATION AND TRAINING: 

1. Minimum of a four (4) year Bachelor’s Degree in Health Informatics, Quality Improvement, Health Administration, or a related field from an accredited university.
2. Master’s Degree or enrollment in a Master’s program (e.g. Health Administration, Informatics or Health Care Quality) from an accredited university is preferred.
3. Certification in process improvement or quality methodologies (e.g. Six Sigma, Lean Green/Black Belt) is preferred.
4. Ministry of Labour “Worker Health and Safety Awareness in 4 Steps” training certificate is required.

EXPERIENCE: 

1. Minimum of five (5) years’ experience working in a healthcare setting with a focus in informatics, quality improvement, or clinical system implementation.
2. Minimum two (2) years’ experience in a project manager, team lead, or quality improvement leadership role.
3. Experience supporting EMR optimization, quality improvement initiatives, and performance measurement is required.

KNOWLEDGE/SKILLS/ABILITIES: 

1. Demonstrated expertise in the use and optimization of EMR systems within hospital environments.
2. Demonstrated training, experience or utilization of quality improvement methodology for process improvement.
3. Demonstrated expertise in applying data visualization platforms to lead complex improvement initiatives and drive measurable outcomes.
4. Demonstrated proficiency in applying accreditation standards and regulatory reporting requirements to drive quality improvement and optimize digital system performance.
5. Demonstrated excellent organization and facilitation skills.
6. Demonstrated ability to influence change without formal authority.
7. Demonstrated proficiency in extracting, analyzing, and translating complex clinical and operational data into actionable strategies for system optimization.
8. Demonstrated ability to take initiative, resolve complex problems, and deliver high-quality, detail-oriented work.
9. Demonstrated excellent presentation skills.
10. Demonstrated excellent judgment and proven analytical skills.
11. Demonstrated ability to coach, advise and teach others using the principles of adult learning.
12. Demonstrated ability to independently identify issues, plan improvements, measure success and continue improvement.
13. Demonstrated knowledge of relevant legislation and principles of management, hospital committee structure, conflict management and resolution, system needs analysis and organizational assessment.
14. Ability to use tact and discretion in dealing with health care providers and employees.
15. Demonstrated excellent computer skills with proficiency in Microsoft Office software (e.g. Word, Excel, Power Point and Outlook) and patient information systems.
16. Demonstrated superior interpersonal and communication skills, both written and verbal.
17. Demonstrated commitment to the safety of co-workers and patients.

PERSONAL SUITABILITY: 

1. Demonstrated commitment to ongoing professional development.
2. Demonstrated professionalism in dealing with confidential and sensitive issues.
3. Demonstrated positive work record and excellent attendance record.
4. Ability to meet the physical and sensory demands of the job.
5. Ability to travel between local sites.
6. Ability to address issues outside regular business hours as they arise.

Processus de sélection :  Les candidates et les candidats à ce poste seront sélectionnés en fonction de leurs aptitudes, de leurs capacités, de leur expérience et de leurs compétences indiquées dans le curriculum vitæ ou le formulaire de demande dûment rempli. L’hôpital se réserve le droit de mener une entrevue officielle au besoin.
 
Horizon Santé-Nord s’engage à offrir des mesures d’adaptation aux candidates et candidats en situation de handicap afin de favoriser leur participation aux étapes du recrutement, de l’évaluation, de la sélection et de l’embauche.

HSN REMERCIE TOUTES LES PERSONNES POSANT LEUR CANDIDATURE.
CEPENDANT, NOUS COMMUNIQUERONS UNIQUEMENT AVEC CELLES RETENUES POUR UNE ENTREVUE.

NOUS N’ACCEPTERONS PAS DE DEMANDES APRÈS LA DATE ET L’HEURE DE CLÔTURE.