Health Informatics Support Specialist

KEY FUNCTION: 

Act as a primary contact and work collaboratively with key stakeholders to plan, design, implement, and support clinical functionality within HSN’s Health Care Information System (HCIS). Review, create, and support functional process outcomes with the goal of achieving a regional Electronic Medical Record (EMR) and ensure information systems are consistent with professional standards of clinical practice.

REPORTING: 

Under the general direction of the Manager, Clinical Informatics and Applications.

DUTIES: 

1. Participate in the selection, analysis, design, planning, risk assessment, implementation, training, maintenance, and evaluation of select enterprise health information systems, including those which contribute to the EMR by using “best practice” project initiatives.
2. Translate clinical requirements to the application and technical resources supporting the initiative.
3. Work collaboratively with staff, management, Information Systems (IS) team members, and physicians to assist with process improvement opportunities to incorporate the changes into their routines.
4. Review clinical content for efficiency and clinical suitability and make recommendations as required.
5. Develop internal cross-training documents related to clinical software functionality and provide user training.
6. Identify and implement opportunities for increased efficiencies, which align with regional partner hospitals.
7. Ensure information systems are consistent with professional standards of clinical practice.
8. Participate in process redesign as paper is eliminated.
9. Implement and improve data collection processes performed by clinical staff to meet mandated and clinical program data requirements.
10. Develop and implement quality improvements in collaboration with clinical managers. 
11. Respond to issues related to system build, configuration, deployment, and ongoing use; provide recommendations related to system build/usage to the manager.
12. Act as a liaison to departments and various external contacts.
13. Chair interdisciplinary team meetings.
14. Define training requirements and facilitate training/change management.
15. Manage, monitor, and report on quality assurance processes and metrics.
16. Collaborate with internal and external stakeholders/organizations/community groups to achieve objectives, integrate and link services and foster partnerships across the continuum of service delivery.
17. Develop strategies and follow government body and organizational policies to ensure data is private, confidential, and protected.
18. Educate staff and clients on current, relevant federal and provincial health and safety legislation, standards and guidelines.
19. Determine and align improvement projects with HSN’s Strategic Plan; monitor and adjust to achieve goal outcomes.
20. Participate in education and training specific to current, relevant federal and provincial health and safety legislation, standards and guidelines.
21. Educate and promote health, safety and wellness in the work place.
22. Represent the department or program on various committees and in meetings as required. 
23. Perform other duties as required. 

QUALIFICATIONS

EDUCATION AND TRAINING:

1. Minimum of a four (4) year Bachelor’s Degree in a professional health care field (e.g. Health Informatics, Nursing), from an accredited university.
2. Current Certificate of Registration in good standing with applicable regulatory college is preferred.
3. Ministry of Labour “Worker Health and Safety Awareness in 4 Steps” training certificate is required.

EXPERIENCE: 

1. Minimum of five (5) years' experience working with clinical systems within a health care environment.
2. Experience with application troubleshooting and support, implementation, training, release testing, and project management.

KNOWLEDGE/SKILLS/ABILITIES: 

1. Demonstrated ability to lead, plan, and problem-solve multiple projects and initiatives.
2. Demonstrated knowledge of Meditech, including knowledge supporting clinical and patient centered applications.
3. Demonstrated knowledge in areas of professional practice, theoretical frameworks of care delivery, privacy legislation, and documentation and trends in health care.
4. Demonstrated knowledge of clinical functions suitable for computer application.
5. Demonstrated knowledge of clinical/financial processes and workflow within a health care environment.
6. Demonstrated ability to evaluate the severity of issues, recommend solutions, and escalate as required.
7. Demonstrated planning, facilitation, and problem-solving skills.
8. Demonstrated excellent presentation skills.
9. Demonstrated excellent judgment and proven analytical skills.
10. Demonstrated training, experience or utilization of quality improvement methodology for process improvement.
11. Demonstrated ability to independently identify issues, plan improvements, measure success and continue improvement.
12. Demonstrated excellent computer skills with proficiency in Microsoft Office software (e.g. Word, Excel, Power Point and Outlook) and patient information systems.
13. Demonstrated superior interpersonal skills, presentation skills, and communication skills, both written and verbal.
14. Demonstrated ability to manage routine correspondence, multiple tasks/projects, diversified workload and rapidly changing priorities and challenging deadlines.
15. Demonstrated discretion and maturity when handling confidential information.
16. Demonstrated commitment to the safety of co-workers and patients.

PERSONAL SUITABILITY: 

1. Demonstrated ability to provide after hours on-call support as required.
2. Ability to use tact and discretion in dealing with health care providers and patients.
3. Demonstrated ability to perform with minimal supervision; to prioritize duties.
4. Proven ability to work independently and in a team environment.
5. Demonstrated commitment to ongoing professional development.
6. Demonstrated professionalism in dealing with confidential and sensitive issues.
7. Demonstrated positive work record and excellent attendance record.
8. Ability to meet the physical and sensory demands of the job.
9. Ability to travel between local sites.

Selection Process:  Candidates will be selected for this position on the basis of their skill, ability, experience and qualifications as identified in the resume and completed Application Form submitted. The Hospital reserves the right to conduct a formal interview where required.
 

Health Sciences North is committed to providing accommodations to applicants with disabilities to enable their participation in the recruitment, assessment, selection and hiring stages of employment.

HSN THANKS ALL APPLICANTS.
ONLY THOSE SELECTED FOR INTERVIEWS WILL BE CONTACTED.
WE WILL NOT ACCEPT APPLICATIONS AFTER THE CLOSING DATE AND TIME.