Manager, Laboratory, Patient Services

Join Northeastern Ontario’s Health Care Leaders!

Health Sciences North is an organization dedicated to being patient and family focused, digitally enabled, and socially accountable, while supporting and developing our people and advancing our academic and research impact for Northeastern Ontario. We pride ourselves on being a learning hospital, providing professional development opportunities for our staff.

Health Sciences North (HSN) is seeking an innovative individual for the position of Manager, Laboratory, Patient Services to plan, organize, and allocate resources to ensure the day-to-day operation of the pre-analytical laboratory services in Specimen Procurement, Central Receiving, and general clerical support.  In this role, you will provide leadership to ensure quality assurance and process improvements are aligned with the Laboratory’s Quality Management System, as it related to pre-analytics.

The ideal candidate will have a minimum of a three (3) year Diploma in Medical Laboratory Technology from an accredited college. We are looking for someone with a minimum of six (6) years’ experience working in a clinical core laboratory within a health care environment and a minimum of three (3) years’ experience working in a leadership/supervisory role, preferably in a health care environment.

Candidates that possess A Bachelor’s Degree in laboratory science or a related field, from an accredited university and current Certificate of Registration in good standing with the College of Medical Laboratory Technologists of Ontario (CMLTO) are preferred.

If you enjoy working in a fast-paced, team environment and are looking for a rewarding career opportunity, you are encouraged to view the full job description below.

At HSN/HSNRI, we prioritize the physical and psychological wellness of all our staff through a variety of initiatives, aimed at creating a supportive and engaging workplace. Our Wellness Committee actively promotes health and well-being offering tips and resources to support wellness of our staff. We pride ourselves on recognizing our dedicated team members through Years of Service Celebrations and Excellence in Action Awards, celebrating outstanding achievements across the organization. We host Employee & Medical Staff appreciation events, and celebrations throughout the year, fostering a sense of community. Leadership development training is available to staff as well as an education fund, ensuring. Our people are our number one asset.

HSN provides support through our Employee and Family Assistance Program (EFAP), which is available for all HSN staff and family members regardless of status, position, affiliation, etc.

HSN INCENTIVES

We offer a competitive salary and vacation, extended health and dental benefits, and relocation allowance to assist with moving expenses. In addition, there may be additional monetary incentives available upon hire.

We are proud to participate in the Healthcare of Ontario Pension Plan (HOOPP), offering our valued employees the security and peace of mind that comes with a defined benefit pension plan. We understand the importance of financial well-being and believe that a strong pension, like HOOPP, recognizes our employees and provides a stable foundation for their future as part of the overall compensation package. HOOPP is also a multi-employer pension plan, meaning it can be transferred between many organizations in the province.  Join us and start building a future you can look forward to. For every dollar an employee contributes to HOOPP, the employer (HSN) contributes $1.26, meaning the plan is 55% funded by the employer, and 45% funded by the employee. All employees are eligible to join immediately upon hire.

Interested applicants are asked to apply directly to requisition # 8880 by October 22, 2025 at 11:59 pm on the HSN Careers Website at https://careers.hsnsudbury.ca/.

About Sudbury

“Sudbury is a dynamic city that embraces growth and values its residents. With a population of over 166,000 and a regional reach of nearly half a million people within a 160 km radius, Sudbury offers a vibrant community and ample opportunities for personal and professional development. Whether you're considering a move or already planning to relocate, we are committed to supporting you every step of the way. Our strategic location, robust industrial sector, and talented workforce make Sudbury the perfect place to establish and expand your career. Discover a city that welcomes newcomers with open arms and provides a supportive environment for your success.”  For more information regarding our beautiful city or for finding your dream home, rentals or short-term accommodation please visit the following  websites; Newcomers to Sudbury and Find your dream home

KEY FUNCTION: 

Plan, organize, and allocate resources to ensure the day-to-day operation of the pre-analytical laboratory services in Specimen Procurement, Central Receiving, and general clerical support.  Provide leadership to ensure quality assurance and process improvements are aligned with the Laboratory’s Quality Management System as it related to pre-analytics.

REPORTING:      

Under the general direction of the Medical Director, Laboratory and the Administrative Director, Laboratory and Pathology.

DUTIES

1. Develop goals and objectives, establish and implement procedures for department operation by using lean principles, and recommend systemic solutions to improve departmental services.
2. Review, interpret, implement, and ensure departmental compliance with policies, operating plans, and processes affecting quality improvement, risk management, legislative, and regulatory compliance.
3. Develop annual budgets and assume fiscal accountability of the departmental operation according to approved budget.
4. Ensure a safe environment for patients, staff and visitors; investigate, report, debrief and take or direct corrective action on incidents as required.
5. Manage human resources which include: recruitment, selection and training.
6. Guide, motivate, monitor and supervise staff, develop standards of performance, evaluate performance and make recommendations on disciplinary action as required.
7. Promote internal customer/client service improvements and ensure that the needs and requirements of the laboratory’s users are communicated to management and staff.
8. Provide on-call coverage for problems and serious issues after hours and on weekends according to scheduled rotation.
9. Ensure the upkeep and security of the physical assets in the laboratory.
10. Keep abreast of new developments, trends, and techniques in related fields.
11. Ensure that laboratory activities are conducted in compliance with applicable regulatory and accreditation requirements.
12. Ensure laboratory emergency and disaster planning preparedness is maintained.
13. Ensure the protection of confidential information in compliance with the Personal Health Information Protection Act (PHIPA) requirements.
14. Promote and support research activities in the laboratory and HSN.
15. Oversee the work of others in compliance with the Occupational Health and Safety Act (OHSA), its regulations, and HSN policies.
16. Provide hospital wide, on-call coverage for problems and serious issues after hours and on weekends according to scheduled rotation.
17. Determine and align improvement projects with HSN’s Strategic Plan; monitor and adjust to achieve goal outcomes.
18. Participate in the accreditation process and work to ensure that the program and HSN achieve, maintain and continually improve upon their accredited status.
19. Teach, coach and lead staff in the development and monitoring of quality indicators and improvement initiatives.
20. Engage in and foster professional development of all staff and provide opportunities for learning within budgeted resources.
21. Ensure a safe environment for patients, staff and visitors; investigate report, debrief and take or direct corrective action as required on incidents.
22. Collaborate with internal and external stakeholders/organizations/community groups to achieve program objectives, integrate and link services and foster partnerships across the continuum of service delivery.
23. Participate in education and training specific to current, relevant federal and provincial health and safety legislation, standards and guidelines.
24. Represent the department or program on various committees and in meetings as required. 
25. Perform other duties as required. 

QUALIFICATIONS

EDUCATION AND TRAINING: 

1. Minimum of a three (3) year Diploma in Medical Laboratory Technology from an accredited college.
2. A Bachelor’s Degree in laboratory science or a related field, from an accredited university is preferred.
3. Current Certificate of Registration in good standing with the College of Medical Laboratory Technologists of Ontario (CMLTO) is preferred.
4. Ministry of Labour “Worker Health and Safety Awareness in 4 Steps” training certificate is required.

EXPERIENCE: 

1. Minimum of six (6) years’ experience working in a clinical core laboratory within a health care environment.
2. Minimum of three (3) years’ experience working in a leadership/supervisory role, preferably in a health care environment.

KNOWLEDGE/SKILLS/ABILITIES: 

1. Demonstrated knowledge in pre-analytical aspects of medical laboratory technology.
2. Demonstrated ability to provide a customer focused approach to service delivery.
3. Demonstrated knowledge of applicable laboratory regulations and standards (e.g. Institute for Quality Management in Healthcare (IQMH) accreditation requirements, ISO 15189 Standards, Clinical and Laboratory Standards Institute (CLSI) guidelines).
4. Demonstrated excellent presentation skills.
5. Demonstrated excellent judgment and proven analytical skills.
6. Proven ability to develop, monitor, administer and report on budgets.
7. Demonstrated ability to coach, advise and teach others using the principles of adult learning.
8. Demonstrated training, experience or utilization of quality improvement methodology for process improvement.
9. Demonstrated ability to independently identify issues, plan improvements, measure success and continue improvement.
10. Demonstrated knowledge of relevant legislation and principles of management, hospital committee structure, conflict management and resolution, system needs analysis and organizational assessment.
11. Ability to use tact and discretion in dealing with health care providers and employees.
12. Demonstrated excellent computer skills with proficiency in Microsoft Office software (e.g. Word, Excel, Power Point and Outlook) and patient information systems.
13. Demonstrated superior interpersonal and communication skills, both written and verbal.
14. Demonstrated commitment to the safety of co-workers and patients.

PERSONAL SUITABILITY: 

1. Demonstrated commitment to ongoing professional development.
2. Demonstrated professionalism in dealing with confidential and sensitive issues.
3. Demonstrated positive work record and excellent attendance record.
4. Ability to meet the physical and sensory demands of the job.
5. Ability to travel between local sites.
6. Willingness to travel occasionally within Northern Ontario.
7. Valid driver’s license with access to reliable vehicle.
8. Ability to address issues outside regular business hours as they arise.

Processus de sélection :  Les candidates et les candidats à ce poste seront sélectionnés en fonction de leurs aptitudes, de leurs capacités, de leur expérience et de leurs compétences indiquées dans le curriculum vitæ ou le formulaire de demande dûment rempli. L’hôpital se réserve le droit de mener une entrevue officielle au besoin.
 
Horizon Santé-Nord s’engage à offrir des mesures d’adaptation aux candidates et candidats en situation de handicap afin de favoriser leur participation aux étapes du recrutement, de l’évaluation, de la sélection et de l’embauche.

HSN REMERCIE TOUTES LES PERSONNES POSANT LEUR CANDIDATURE.
CEPENDANT, NOUS COMMUNIQUERONS UNIQUEMENT AVEC CELLES RETENUES POUR UNE ENTREVUE.

NOUS N’ACCEPTERONS PAS DE DEMANDES APRÈS LA DATE ET L’HEURE DE CLÔTURE.