Manager, Support Services

Join Northeastern Ontario’s Health Care Leaders!

Health Sciences North is an organization dedicated to being patient and family focused, digitally enabled, and socially accountable, while supporting and developing our people and advancing our academic and research impact for Northeastern Ontario. We pride ourselves on being a learning hospital, providing professional development opportunities for our staff.

Health Sciences North (HSN) is seeking an innovative individual for the position of Manager, Support Services to lead in the overall planning, organizing, and directing of Program Services (i.e. Patient Food Services, Environmental Services, Portering, and Switchboard Services) for all HSN sites. Direct and monitor the performance of the departments’ team to ensure the goals and objectives of human and financial resources are achieved as per designated accountabilities, responsibilities, and quality best practice standards.

The ideal candidate will have a minimum of a two (2) year Diploma in Business Administration, Food Services Management or in a related field, from an accredited college. Candidates that possess current Certificate in Infection and Prevention Control, Environmental Waste Management, and/or Occupational Health and Safety (OH&S) and are eligible for membership in the Canadian Society of Nutrition Management (CSNM) and Ontario Food Service Supervisors Association are preferred.

If you enjoy working in a fast-paced, team environment and are looking for a rewarding career opportunity, you are encouraged to view the full job description on the HSN Careers Website.

At HSN/HSNRI, we prioritize the physical and psychological wellness of all our staff through a variety of initiatives, aimed at creating a supportive and engaging workplace. Our Wellness Committee actively promotes health and well-being offering tips and resources to support wellness of our staff. We pride ourselves on recognizing our dedicated team members through Years of Service Celebrations and Excellence in Action Awards, celebrating outstanding achievements across the organization. We host Employee & Medical Staff appreciation events, and celebrations throughout the year, fostering a sense of community. Leadership development training is available to staff as well as an education fund, ensuring. Our people are our number one asset.

HSN provides support through our Employee and Family Assistance Program (EFAP), which is available for all HSN staff and family members regardless of status, position, affiliation, etc.

HSN INCENTIVES

We offer a competitive salary and vacation, extended health and dental benefits, and relocation allowance to assist with moving expenses. In addition, there may be additional monetary incentives available upon hire.

We are proud to participate in the Healthcare of Ontario Pension Plan (HOOPP), offering our valued employees the security and peace of mind that comes with a defined benefit pension plan. We understand the importance of financial well-being and believe that a strong pension, like HOOPP, recognizes our employees and provides a stable foundation for their future as part of the overall compensation package. HOOPP is also a multi-employer pension plan, meaning it can be transferred between many organizations in the province.  Join us and start building a future you can look forward to. For every dollar an employee contributes to HOOPP, the employer (HSN) contributes $1.26, meaning the plan is 55% funded by the employer, and 45% funded by the employee. All employees are eligible to join immediately upon hire.

Interested applicants are asked to apply directly to requisition # 7754 by April 16, 2025 at 11:59 pm on the HSN Careers Website at https://careers.hsnsudbury.ca/.

About Sudbury

“Sudbury is a dynamic city that embraces growth and values its residents. With a population of over 166,000 and a regional reach of nearly half a million people within a 160 km radius, Sudbury offers a vibrant community and ample opportunities for personal and professional development. Whether you're considering a move or already planning to relocate, we are committed to supporting you every step of the way. Our strategic location, robust industrial sector, and talented workforce make Sudbury the perfect place to establish and expand your career. Discover a city that welcomes newcomers with open arms and provides a supportive environment for your success.”  For more information regarding our beautiful city or for finding your dream home, rentals or short-term accommodation please visit the following  websites; Newcomers to Sudbury and Find your dream home

KEY FUNCTION: 

Lead in the overall planning, organizing, and directing of Program Services (i.e. Patient Food Services, Environmental Services, Portering, and Switchboard Services) for all HSN sites. Direct and monitor the performance of the departments’ team to ensure the goals and objectives of human and financial resources are achieved as per designated accountabilities, responsibilities, and quality best practice standards.

REPORTING: 

Under the general direction of the Director, Support Services. 

DUTIES:                                                                                                                                                                                               

1. Accountable for the effective and efficient operation of all aspects of the Program’s operations at all sites in accordance with standards and policies of HSN and in compliance with legislative and regulatory requirements.
2. Implement, monitor and achieve all approved departmental budgets and plans.
3. Identify trending industry standards that could be applied to HSN for the betterment of patients and the organization.
4. Ensure that Health and Safety policies, practices, standards and legislated/regulated requirements are in place and maintained at all times in all departmental operations; verify quality control and follow up for corrective action.
5. Ensure that appropriate security levels and access authorities within the department are in place and maintained in accordance with all policies, practices and standards.
6. Resolve issues related to patient/family complaints which have been raised in regards to service operations.
7. Ensure appropriate supply and maintenance of all required equipment and supplies to effectively operate the department in accordance with HSN standards and in compliance with all legislative and regulatory requirements.
8. Collaborate with Ministry of Labour, Ministry of the Environment, and Sudbury Public Health Inspectors to ensure compliance with all Regulations Acts and WHMIS while educating Supervisors and staff on safe food, equipment, product handling and storage as required.
9. Collaborate with Human Resources to ensure alignment with Collective Agreements and provide labour relations expertise to Supervisors.
10. Ensure all systems are functioning and maintained properly.
11. Develop annual budgets and assume fiscal accountability of the departmental operation according to approved budget.
12. Manage human resources which include: recruitment, selection and training.
13. Guide, motivate, monitor and supervise staff, develop standards of performance, evaluate performance and make recommendations on disciplinary action if required; promote and optimize teamwork.
14. Oversee the work of others in compliance with the Occupational Health and Safety Act (OHSA), its regulations, and HSN policies.
15. Determine and align improvement projects with HSN’s Strategic Plan; monitor and adjust to achieve goal outcomes.
16. Participate in the accreditation process and work to ensure that the program and HSN achieve, maintain and continually improve upon their accredited status.
17. Teach, coach and lead staff in the development and monitoring of quality indicators and improvement initiatives.
18. Engage in and foster professional development of all staff and provide opportunities for learning within budgeted resources.
19. Ensure a safe environment for patients, staff and visitors; investigate report, debrief and take or direct corrective action as required on incidents.
20. Collaborate with internal and external stakeholders/organizations/community groups to achieve program objectives, integrate and link services and foster partnerships across the continuum of service delivery.
21. Participate in education and training specific to current, relevant federal and provincial health and safety legislation, standards and guidelines.
22. Represent the department or program on various committees and in meetings as required. 
23. Perform other duties as required.  

QUALIFICATIONS

EDUCATION AND TRAINING: 

1. Minimum of a two (2) year Diploma in Business Administration, Food Services Management or in a related field, from an accredited college.
2. Current Certificate in Infection and Prevention Control, Environmental Waste Management, and/or Occupational Health and Safety (OH&S) is preferred.
3. Eligible for membership in the Canadian Society of Nutrition Management (CSNM) and Ontario Food Service Supervisors Association is preferred.
4. Ministry of Labour “Worker Health and Safety Awareness in 4 Steps” training certificate is required.

EXPERIENCE: 

1. Minimum of five (5) years working in environmental service, or within the food industry preferably in a unionized health care environment in a progressive leadership role.

KNOWLEDGE/SKILLS/ABILITIES: 

1. Proven ability to develop, monitor, administer and report on departmental budgets.
2. Demonstrated excellent judgement and proven analytical skills.
3. Demonstrated excellent team building skills with the ability to work cooperatively with team members.
4. Demonstrated leadership, analytical, and problem-solving skills.
5. Demonstrated ability to coach, advise and teach others using the principles of adult learning.
6. Demonstrated training, experience or utilization of lean methodology for process improvement.
7. Demonstrated ability to independently identify issues, plan improvements, measure success and continue improvement.
8. Demonstrated knowledge of relevant legislation and principles of management, hospital committee structure, conflict management and resolution, system needs analysis and organizational assessment.
9. Ability to use tact and discretion in dealing with health care providers and employees.
10. Demonstrated excellent computer skills with proficiency in Microsoft Office software, (e.g. Word, Excel, Power Point and Outlook) and patient information systems.
11. Demonstrated superior interpersonal and communication skills, both written and verbal.
12. Demonstrated commitment to the safety of co-workers and patients.

PERSONAL SUITABILITY: 

1. Ability to address issues outside regular business hours as they arise.
2. Demonstrated commitment to customer-focused service and continuous quality improvement.
3. Demonstrated ability to work independently and in a team environment.
4. Demonstrated commitment to ongoing professional development.
5. Demonstrated professionalism in dealing with confidential and sensitive issues.
6. Demonstrated positive work record and excellent attendance record.
7. Ability to meet the physical and sensory demands of the job.
8. Ability to travel between local sites.

Selection Process:  Candidates will be selected for this position on the basis of their skill, ability, experience and qualifications as identified in the resume and completed Application Form submitted. The Hospital reserves the right to conduct a formal interview where required.
 

Health Sciences North is committed to providing accommodations to applicants with disabilities to enable their participation in the recruitment, assessment, selection and hiring stages of employment.

HSN THANKS ALL APPLICANTS.
ONLY THOSE SELECTED FOR INTERVIEWS WILL BE CONTACTED.
WE WILL NOT ACCEPT APPLICATIONS AFTER THE CLOSING DATE AND TIME.