Manager, Utilization, Care Transitions, & ALC Leading Practices

KEY FUNCTION:
Provide leadership supporting the Acute and Reactivation Care Centre (ARCC) and medicine units. Oversee discharge planning, Alternate Levels of Care (ALC) management, transitions to community and other care settings, and data and barrier management to improve system-wide discharge efficiency aligned with health system priorities. Manage human and material resources within Access and Flow, prioritizing care for older adults requiring short-term acute and complex care, while planning, coordinating, and evaluating patient services to ensure high-quality, efficient care delivery. Provide financial accountability and governance of provincially funded initiatives (e.g., budget, lobby for funding, allocation of funding, etc.).

REPORTING:
Under the general direction of the Administrative Director, Care Transitions, Patient Flow, and Utilization.

DUTIES:
1. Provide clinical leadership within the program (e.g. maintain accountability for clinical best practices, shape the strategic direction of the clinical services and provide mentorship to leadership and inter-professional team).
2. Develop, implement, and evaluate clinical programs/initiatives to improve the quality of care for older adults and their caregivers.
3. Maintain organizational accountability of all health care providers for best practice implementation and evaluation for Quality Improvement Plan (QIP), ALC leading practices and Delirium Aware Safer Healthcare (DASH).
4. Stay abreast of leading practices and innovations related to clinical practice; incorporate new practices into programming and services.
5. Plan, organize, direct, control, and evaluate the operation of the Utilization, Care Transitions, and Hospital to Home Program/Departments.
6. Identify and develop processes that will cause change and decrease HSN’s Length of Stay (LOS).
7. Provide leadership for the ALC patient population, ensuring discharge plans and transitions are developed and reviewed; participate as a stakeholder in the ALC escalation policy and conduct weekly ALC Complex rounds on inpatient units.
8. Provide recommendations of opportunities identified internally and externally and convert this information into internal change.
9. Provide escalation support in areas of bed management, discharge, transportation, Category Crisis 1-A, Long Term Care (LTC)/Rehabilitation, Home and Community Care (HCC) changes/concerns, and family complaints related to discharge issues, and collaborate with clinical managers in removing barriers, with a focus on ALC/ LTC patients.
10. Engage HSN staff, leaders and physicians in mapping current discharge planning processes and sub-stream processes (e.g. Discharge to LTC, Slow-paced rehabilitation (SPR), Palliative, Transitional care, and processes related to the designation, review and flow of ALC patients).
11. Lead the Remote Care Monitoring Program, overseeing the implementation/management of this digitally enabled strategy.
12. Provide education and support to new physicians on patient flow systems, discharge planning and care transitions pathways.
13. Manage discharge funding, reviewing patient cases to identify/allocate funding sources.
14. Initiate and manage pilot programs, advancing departmental capabilities toward digital transformation.
15. Design, promote, and facilitate systems to ensure that patient care is consistent with program and professional standards.
16. Identify problems and deficiencies in the delivery of optimal patient care and facilitate a multi-disciplinary approach to the formulation of solutions.
17. Obtain equipment required for patient mobility and independence; promote rehabilitative and other care needs.
18. Ensure that all improvement work is patient-focused, and engage patients and families as key partners in system re-design; evaluate patient care and satisfaction and formulate solutions for improvement. 19. Monitor adherence to standards of work and oversee audit results.
20. Develop annual budgets and assume fiscal accountability of the departmental operation according to approved budget.
21. Manage human resources which include: recruitment, selection and training.
22. Guide, motivate, monitor and supervise staff, develop standards of performance, evaluate performance and make recommendations on disciplinary action if required.
23. Oversee the work of others in compliance with the Occupational Health and Safety Act (OHSA), its regulations, and HSN policies.
24. Determine and align improvement projects with HSN’s Strategic Plan; monitor and adjust to achieve goal outcomes.
25. Participate in the accreditation process and work to ensure that the program and HSN achieve, maintain and continually improve upon their accredited status.
26. Teach, coach and lead an inter-professional staff in the development and monitoring of quality indicators and improvement initiatives.
27. Engage in and foster professional development of all staff and provide opportunities for learning within budgeted resources.
28. Ensure a safe environment for patients, staff and visitors; investigate report, debrief and take or direct corrective action as required on incidents.
29. Collaborate with internal and external stakeholders/organizations/community groups to achieve program objectives, integrate and link services and foster partnerships across the continuum of service delivery.
30. Participate in education and training specific to current, relevant federal and provincial health and safety legislation, standards and guidelines.
31. Represent the department or program on various committees and in meetings as required.
32. Perform other duties as required.

QUALIFICATIONS

EDUCATION AND TRAINING:
1. Minimum of a four (4) year Bachelor’s Degree with a specialization in a health-related field (e.g. Nursing, Health Sciences, etc.),
from an accredited university.
2. Master’s Degree in a health-related discipline from an accredited university is preferred.
3. Advanced training in lean management and continuous quality improvement is preferred.
4. Ministry of Labour “Worker Health and Safety Awareness in 4 Steps” training certificate is required.

EXPERIENCE:
1. Minimum of five (5) years’ experience working as a Health Professional within a health care environment.
2. Minimum of two (2) years’ working in a leadership/mentorship role, preferably in a health care environment.
3. Training or recent experience with project management is preferred.
4. Experience working with data management software is preferred.

KNOWLEDGE/SKILLS/ABILITIES:
1. Demonstrated superior knowledge and understanding of a variety of groups of stakeholders, both within and outside the hospital.
2. Demonstrated compliance with professional and ethical practices, accreditation standards and applicable legislation.
3. Demonstrated time management, prioritization, organizational, and problem-solving skills.
4. Proven ability to develop, monitor, administer and report on budgets.
5. Demonstrated ability to coach, advise and teach others using the principles of adult learning.
6. Demonstrated training, experience or utilization of quality improvement methodology for process improvement.
7. Demonstrated ability to independently identify issues, plan improvements, measure success and continue improvement.
8. Demonstrated knowledge of relevant legislation and principles of management, hospital committee structure, conflict
management and resolution, system needs analysis and organizational assessment.
9. Ability to use tact and discretion in dealing with health care providers and employees.
10. Demonstrated excellent computer skills with proficiency in Microsoft Office software (e.g. Word, Excel, Power Point and Outlook)
and patient information systems.
11. Demonstrated superior interpersonal and communication skills, both written and verbal.
12. Demonstrated commitment to the safety of co-workers and patients.

PERSONAL SUITABILITY:
1. Demonstrated commitment to ongoing professional development.
2. Demonstrated professionalism in dealing with confidential and sensitive issues.
3. Proven ability to work independently and in a team environment.
4. Demonstrated positive work record and excellent attendance record.
5. Ability to meet the physical and sensory demands of the job.
6. Ability to travel between local sites.

Selection Process:  Candidates will be selected for this position on the basis of their skill, ability, experience and qualifications as identified in the resume and completed Application Form submitted. The Hospital reserves the right to conduct a formal interview where required. This posting is for an existing vacancy.
 

Health Sciences North is committed to providing accommodations to applicants with disabilities to enable their participation in the recruitment, assessment, selection and hiring stages of employment.

HSN THANKS ALL APPLICANTS.
ONLY THOSE SELECTED FOR INTERVIEWS WILL BE CONTACTED.
WE WILL NOT ACCEPT APPLICATIONS AFTER THE CLOSING DATE AND TIME.