Stewardship Officer

ABOUT HEALTH SCIENCES NORTH & HEALTH SCIENCES NORTH FOUNDATION

Welcome to the heart of cutting-edge healthcare innovation and excellence - Health Sciences North (HSN). Based in Sudbury, and serving the vast expanse of Northeastern Ontario, spanning nearly 300,000 square kilometers, we stand as a beacon of exceptional care for nearly 600,000 residents.

At HSN, we don't just provide healthcare; we redefine it. As a regional, academic teaching, and research driving force, we lead the charge in a multitude of specialties including Cancer Care, Cardiac Care, Emergency Care, Pediatrics, Mental Health, and Surgical Care, among others. We are the epicenter of specialized care in the Northeast, pioneering breakthroughs and setting the gold standard for patient outcomes.

But we don't stop there. HSN is a hub of discovery and learning, home to the prestigious Health Sciences North Research Institute and the ground-breaking Labelle Innovation and Learning Center. Here, minds collide and ideas flourish, driving the future of healthcare forward.

Through the unwavering dedication of our Foundation, we channel the generosity of our community into tangible improvements in patient care. From specialized pediatric care to cancer treatment, from healthcare research to ground-breaking innovations in delivery, every dollar raised makes a difference, touching the lives of our patients in profound and meaningful ways.

Join us in our mission to transform healthcare, one patient at a time. Together, we're not just shaping the future - we're defining it.

ACCOUNTABILITIES:
Reporting to the Senior Director of Major Gifts, the Stewardship & Donor Recognition Officer is a member of the Major Gifts, Planned Giving, and Annual Giving fundraising teams responsible for the following priorities: manage complex stewardship documents, develop customized and personalized stewardship programs for donors; provide expert advice to fundraising teams enabling a "Best in Class" donor experience, lead the development and integration of a donor recognition program and support the stewardship needs for all donor audiences.

We encourage candidates with a strong passion for healthcare and eagerness to learn, even if they do not meet all the above qualifications and experience. Our supportive management team and Foundation are committed to creating an inclusive, collaborative, and purpose-driven environment where everyone can thrive and make a difference.

"In our work, we have the opportunity to work with people who impact and save lives of people from Northeastern Ontario everyday. We get to connect with passionate health care workers, patients and donors who have seen this work first hand. Their passion is infectious and our team thrives off of it. It's an honour to be so close to the amazing work at HSN everyday."
- Jason Turnbull, Director of Communications, Brand and Public Affairs at HSN.

"I’ve been a member of the HSNF team for 11 years, and during that time, one thing has been a constant: a driven team working towards a healthier North. Working within our incredible Foundation team, with knowledgeable and dedicated medical experts at HSN, and with our strong community of donors, advocates, and supporters, makes for an atmosphere that leaves you fulfilled every day."
-Shane Gordon, Manager, Lottery & Websites with 13 years of fundraising experience.

ACCOUNTABILITIES:
Reporting to the Senior Director of Major, Planned and Annual Giving portfolios, the Stewardship & Donor Recognition Officer will:

• Ensure that stewardship and reporting requirements are met, identifying opportunities for enhancement and innovation on an ongoing basis with the Foundation's donors;
• Manage the Foundation's relationship with donors who require strategic and customized stewardship;
• Manage and lead the creation and dissemination of annual impact and stewardship reports, including donor and program-specific reports;
• Play a leadership role in developing enhanced opportunities for stewardship, championing innovation and new ideas to build donor engagement;
• In collaboration with the Development team, ensure that gift agreements are monitored, terms are fulfilled, issues are identified and resolved, and communications with the donor are managed;
• Ensure the delivery of the Foundation - wide Donor Recognition framework that includes: donor experience matrix, donor wall opportunities, and all associated policies and processes;
• Develop and maintain effective working relationships with all internal and external stakeholders including fundraisers, volunteers, and Hospital;
• Work closely with President & CEO and Sr. Director of Major Gifts on strategies and approaches for donor recognition that align with hospital and campaign priorities
• Support the development of named fundraising opportunities for the campaign;
• Participate in team and cross-functional projects as assigned;
• Maintain Raisers Edge NXT database records, tracking contacts, communications, and moves management information

OTHER DUTIES AS REQUIRED:

• Some evening and weekend work may be required.

ESSENTIAL QUALIFICATIONS:
We understand that no single candidate will meet every qualification listed. However, the following outlines the key qualifications we value for this position, whether candidates bring them upon application or develop them while in the role:

• 2 years experience coordinating and implementing multi-faceted projects; preference to those in development/fundraising environment;
• Ability to lead and execute creative development and production processes;
• Strong collaboration and cross-functional influencing skills;
• Experience with project management and performance measurement skills;
• Demonstrated ability to build relationships with donors, volunteers, and other key stakeholders;
• Ability to work in a fast-paced environment, prioritize and multi-task;
• Able to manage with a high level of ambiguity and independence;
• Problem-solving skills;
• Experience with CRM databases, an asset, Raiser’s Edge (NXT).
• Exposure to and experience with major gift fundraising and donors, and an understanding of stewardship frameworks and customized experiences;
• Ability to lead and execute creative development and production processes;
• Exceptional verbal and written communication skills are a must.

OTHER QUALIFICATIONS:

• Tact, diplomacy, and maturity in dealing with donors, volunteers, hospital staff, vendors and the general public;
• Ability to think strategically, plan and prioritize, and work proactively to meet deadlines;
• Team player and go-getter; always maintains a positive attitude.

OPERATIONAL REQUIREMENTS:

• Driver’s license and access to a vehicle is required for the role (or the willingness and ability to travel efficiently via public transportation for offsite donor commitments);
• Willingness and ability to work outside of regular business hours are required.

The successful candidate will be required to obtain a current Police Criminal Record Check.

WHAT WE OFFER:
The Health Sciences North Foundation supports workplace wellness and offers the following:

• Membership in the HOOPP Pension Plan – A world leading pension plan.
• Extended health and dental benefits with Health Care Spending Account.
• Life Insurance and AD&D.
• Short-term disability (STD) & long-term disability (LTD).
• Two (2) paid float days.
• Minimum four (4) weeks of annual leave.
• Staff appreciation days.
• Discounted rate for a GoodLife membership.
• The support of our team, including fundraising, marketing/communications, and finance/operations.
• Mentorship and peer-to-peer support from a team of in-house fundraisers.
• A collaborative team dynamic.
• Autonomy in managing your portfolio.
• External and internal professional development opportunities.
• Flexibility in working hours and location of work.
• Competitive salary.
• An inclusive workplace culture.

HIRING SALARY RANGE: The salary range for this position is $62,000 to $70,000. To ensure fair and equitable pay at Health Sciences North Foundation, placement on the salary range will be based on your years of experience, skills, and qualifications relevant to the position.

LOCATION: We remain a predominantly hybrid workplace. Work is conducted onsite at the HSN Main Site (41 Ramsey Lake Rd) or Sudbury Outpatient Centre (865 Regent St.) campuses.

Selection Process:  Candidates will be selected for this position on the basis of their skill, ability, experience and qualifications as identified in the resume and completed Application Form submitted. The Hospital reserves the right to conduct a formal interview where required.
 

Health Sciences North is committed to providing accommodations to applicants with disabilities to enable their participation in the recruitment, assessment, selection and hiring stages of employment.

HSN THANKS ALL APPLICANTS.
ONLY THOSE SELECTED FOR INTERVIEWS WILL BE CONTACTED.
WE WILL NOT ACCEPT APPLICATIONS AFTER THE CLOSING DATE AND TIME.