Supervisor, Access and Flow

Join Northeastern Ontario’s Health Care Leaders!

Health Sciences North (HSN) is seeking an innovative leader for the position of Supervisor Access and Flow. In this role, you will plan, organize, direct, and evaluate the operation of the Bed Allocation department. The successful incumbent will monitor the flow of patients in and out of HSN beds daily, and oversee the appropriate placement of patients while identifying patient flow delays and opportunities, working with Clinical Managers, Clinical Leaders, and Charge Nurses to eliminate delays.

The ideal candidate will have a minimum of a diploma in a regulated health profession, from an accredited program. We are looking for someone with a minimum of two (2) years’ experience working in a clinical department within a health care environment and experience working in a leadership/supervisory role is required.

DEPARTMENT OVERVIEW

The Access & Flow department is a diverse team with the primary goal of improving patient flow within the organization by addressing challenges like emergency department overcrowding and ensuring timely discharges. Using patient flow data, the department identifies variations in demand and barriers to prompt service access and taking a coordinated approach to guide patients through the healthcare system. The team actively monitors admissions, seeking appropriate inpatient care locations, and collaborates with external hospitals and care facilities to assess occupancy and transfer opportunities. Responsibilities include monitoring out-of-town patients for repatriation opportunities, tracking admission requests, and resolving complex patient placement cases.

If you enjoy working in a fast-paced, team environment and are looking for a rewarding career opportunity, you are encouraged to view the full job description below.

HSN INCENTIVES

We offer competitive salary and vacation, extended health and dental benefits.

We are proud to participate in the Healthcare of Ontario Pension Plan (HOOPP), offering our valued employees the security and peace of mind that comes with a defined benefit pension plan. We understand the importance of financial well-being and believe that a strong pension, like HOOPP, recognizes our employees and provides a stable foundation for their future as part of the overall compensation package. HOOPP is also a multi-employer pension plan, meaning it can be transferred between many organizations in the province  Join us and start building a future you can look forward to. For every dollar an employee contributes to HOOPP, the employer (HSN) contributes $1.26, meaning the plan is 55% funded by the employer, and 45% funded by the employee. All employees are eligible to join immediately upon hire.

We also provide support through our Employee and Family Assistance Program (EFAP), which is available for all HSN staff and family members regardless of status, position, affiliation, etc.

Interested applicants are asked to apply directly to requisition #5558 by April 24, 2024 at 11:59 pm on the HSN Careers Website at https://careers.hsnsudbury.ca/.

About Sudbury

“Sudbury is a dynamic city that embraces growth and values its residents. With a population of over 166,000 and a regional reach of nearly half a million people within a 160 km radius, Sudbury offers a vibrant community and ample opportunities for personal and professional development. Whether you're considering a move or already planning to relocate, we are committed to supporting you every step of the way. Our strategic location, robust industrial sector, and talented workforce make Sudbury the perfect place to establish and expand your career. Discover a city that welcomes newcomers with open arms and provides a supportive environment for your success.”  For more information regarding our beautiful city or for finding your dream home, rentals or short-term accommodation please visit the following  websites; Newcomers to Sudbury and Find your dream home

KEY FUNCTION: 

Provide support to the flow of patients in and out of HSN beds, and provide weekend management support on other issues as required.

REPORTING:    

Under the general direction of the Manager, System Transformation. 

DUTIES: 

1. Plan, organize, direct, and evaluate the operation of the Bed Allocation department.
2. Monitor the flow of patients in and out of HSN beds daily, and oversee the appropriate placement of patients.
3. Identify patient flow delays and opportunities, and work with Clinical Managers, Clinical Leaders, and Charge Nurses to eliminate delays.
4. Chair the daily morning bed report and work with various programs to develop a bed plan.
5. Work with inpatient departments to establish individual plans for patients that need to be transferred within HSN or to external facilities for treatment.
6. Oversee the use of HSN’s non-urgent patient transportation services daily.
7. Communicate daily with the City of Sudbury’s Emergency Medical Services (EMS) Platoon Chief and Central Ambulance Communications Centre (CCAC) dispatches pertaining to HSN calls.
8. Assist the Bed Allocation Clerks with patient placement issues or staffing issues.
9. Communicate the bed status within HSN as required.
10. Communicate with external partners to support the units with patient discharges as required.
11. Monitor bed availability and liaise with the Emergency Department (ED) to prioritize patient placement based on Length of Stay (LOS) and HSN’s current bed management policy.
12. Identify and implement patient flow and bed management strategies.
13. Discuss bed management strategies with the Associate Vice President or on-call administrators.
14. Implement process improvement initiatives based on lean principles to encourage efficient utilization of HSN resources.
15. Develop and implement policies and procedures for HSN’s bed management, and recommend adjustments as required.
16. Assume fiscal accountability of the departmental operation according to approved budget.
17. Manage human resources which include: recruitment, selection and training.
18. Guide, motivate, monitor and supervise staff, develop standards of performance, evaluate performance and make recommendations on disciplinary action as required.
19. Oversee the work of others in compliance with the Occupational Health and Safety Act (OHSA), its regulations, and HSN policies.
20. Determine and align improvement projects with HSN’s Strategic Plan; monitor and adjust to achieve goal outcomes.
21. Participate in the accreditation process and work to ensure that the program and HSN achieve, maintain and continually improve upon their accredited status.
22. Teach, coach and lead staff in the development and monitoring of quality indicators and improvement initiatives.
23. Engage in and foster professional development of all staff and provide opportunities for learning within budgeted resources.
24. Ensure a safe environment for patients, staff and visitors; investigate report, debrief and take or direct corrective action as required on incidents.
25. Collaborate with internal and external stakeholders/organizations/community groups to achieve program objectives, integrate and link services and foster partnerships across the continuum of service delivery.
26. Participate in education and training specific to current, relevant federal and provincial health and safety legislation, standards and guidelines.
27. Represent the department or program on various committees and in meetings as required. 
28. Perform other duties as required. 

QUALIFICATIONS

EDUCATION AND TRAINING: 

1. Minimum of a Diploma in a regulated health profession, from an accredited program.
2. Ministry of Labour “Worker Health and Safety Awareness in 4 Steps” training certificate is required.

EXPERIENCE: 

1. Minimum of two (2) years’ experience working in a clinical department within a health care environment.
2. Experience working in a leadership/supervisory role is required.

KNOWLEDGE/SKILLS/ABILITIES: 

1. Demonstrated knowledge of the health care system and community resources.
2. Demonstrated ability to identify and implement data indicators to continue quality improvement.
3. Demonstrated clinical assessment and conflict management skills.
4. Demonstrated time management, prioritization, organizational, and problem-solving skills.
5. Demonstrated ability to coach, advise and teach others using the principles of adult learning.
6. Demonstrated training, experience or utilization of lean methodology for process improvement.
7. Demonstrated ability to independently identify issues, plan improvements, measure success and continue improvement.
8. Demonstrated knowledge of relevant legislation and principles of management, hospital committee structure, conflict management and resolution, system needs analysis and organizational assessment.
9. Ability to use tact and discretion in dealing with health care providers and employees.
10. Demonstrated excellent computer skills with proficiency in Microsoft Office software (e.g. Word, Excel, Power Point and Outlook) and patient information systems.
11. Demonstrated superior interpersonal and communication skills, both written and verbal.
12. Demonstrated commitment to the safety of co-workers and patients.

PERSONAL SUITABILITY: 

1. Demonstrated ability to work in a fast-paced environment and function with confidence under stress.
2. Demonstrated commitment to ongoing professional development.
3. Demonstrated professionalism in dealing with confidential and sensitive issues.
4. Demonstrated positive work record and excellent attendance record.
5. Ability to meet the physical and sensory demands of the job.
6. Ability to travel between local sites.

Selection Process:  Candidates will be selected for this position on the basis of their skill, ability, experience and qualifications as identified in the resume and completed Application Form submitted. The Hospital reserves the right to conduct a formal interview where required.
 

HSN THANKS ALL APPLICANTS.
ONLY THOSE SELECTED FOR INTERVIEWS WILL BE CONTACTED.
WE WILL NOT ACCEPT APPLICATIONS AFTER THE CLOSING DATE AND TIME.