Supervisor, Health Information Services

Join Northeastern Ontario’s Health Care Leaders!

Health Sciences North is an organization dedicated to being patient and family focused, digitally enabled, and socially accountable, while supporting and developing our people and advancing our academic and research impact for Northeastern Ontario. We pride ourselves on being a learning hospital, providing professional development opportunities for our staff.

Health Sciences North (HSN) is seeking an innovative individual for the position of Supervisor, Health Information Services to oversee the daily operations and administration of HSN’s Health Information Services (HIS) departments, including the North East Cancer Centre’s (NECC) HIS department.

The ideal candidate will have a minimum of a two (2) year Diploma in Health Information Management or in a related field, from an accredited college. We are looking for someone with a minimum of five (5) years’ experience working in a Health Information Management department within a health care environment. Candidates that possess a current Certification of Registration with the Canadian Health Information Management Association (CHIMA) are preferred.

DEPARTMENT OVERVIEW

If you enjoy working in a fast-paced, team environment and are looking for a rewarding career opportunity, you are encouraged to view the full job description on the HSN Careers Website.

At HSN/HSNRI, we prioritize the physical and psychological wellness of all our staff through a variety of initiatives, aimed at creating a supportive and engaging workplace. Our Wellness Committee actively promotes health and well-being offering tips and resources to support wellness of our staff. We pride ourselves on recognizing our dedicated team members through Years of Service Celebrations and Excellence in Action Awards, celebrating outstanding achievements across the organization. We host Employee & Medical Staff appreciation events, and celebrations throughout the year, fostering a sense of community. Leadership development training is available to staff as well as an education fund, ensuring our people are our number one asset.

HSN provides support through our Employee and Family Assistance Program (EFAP), which is available for all HSN staff and family members regardless of status, position, affiliation, etc.

HSN INCENTIVES

We offer a competitive salary and vacation, extended health and dental benefits, and relocation allowance to assist with moving expenses. In addition, there may be additional monetary incentives available upon hire.

We are proud to participate in the Healthcare of Ontario Pension Plan (HOOPP), offering our valued employees the security and peace of mind that comes with a defined benefit pension plan. We understand the importance of financial well-being and believe that a strong pension, like HOOPP, recognizes our employees and provides a stable foundation for their future as part of the overall compensation package. HOOPP is also a multi-employer pension plan, meaning it can be transferred between many organizations in the province. Join us and start building a future you can look forward to. For every dollar an employee contributes to HOOPP, the employer (HSN) contributes $1.26, meaning the plan is 55% funded by the employer, and 45% funded by the employee. All employees are eligible to join immediately upon hire.

HSN is a proud participant in the Rural Community Immigration Pilot and the Francophone Community Immigration Pilot Programs. The Rural and Northern Immigration Pilot (RCIP) and Francophone Community Immigration Pilot (FCIP) offer a unique pathway to permanent residence for international workers looking to build a future in Greater Sudbury and surrounding communities. These programs are designed to address key labour shortages while helping skilled individuals and families settle long-term in welcoming, opportunity-rich regions of Northern Ontario. More information regarding this program can be found here or on the Sudbury site here.

Interested applicants are asked to apply directly to requisition # 9408 by February 25, 2026 at 11:59 pm on the HSN Careers Website at https://careers.hsnsudbury.ca/.

About Sudbury

“Sudbury is a dynamic city that embraces growth and values its residents. With a population of over 166,000 and a regional reach of nearly half a million people within a 160 km radius, Sudbury offers a vibrant community and ample opportunities for personal and professional development. Whether you're considering a move or already planning to relocate, we are committed to supporting you every step of the way. Our strategic location, robust industrial sector, and talented workforce make Sudbury the perfect place to establish and expand your career. Discover a city that welcomes newcomers with open arms and provides a supportive environment for your success.”  For more information regarding our beautiful city or for finding your dream home, rentals or short-term accommodation please visit the following  websites; Newcomers to Sudbury and Find your dream home

KEY FUNCTION: 

Oversee the daily operations and administration of HSN’s Health Information Services (HIS) departments, including the North East Cancer Centre’s (NECC) HIS department.

REPORTING:                                                         

Under the general direction of the Manager, Health Information Services.

DUTIES: 

1. Oversee the daily activities of HIS staff by scheduling and prioritizing the workload to ensure maximum efficiency and productivity.
2. Organize and schedule staff to ensure appropriate coverage in all work units in accordance with Collective Agreement language.
3. Communicate with health care providers, subordinates, students, and other employees on matters related to proper medical records maintenance. 
4. Delegate requests for medical correspondence and release of information on a daily basis in accordance with the Personal Health Information Protection Act (PHIPA) and corporate policies and procedures.
5. Act as liaison between physicians, clinical and clerical staff, other health care facilities, and patients and families, for release of information requests.
6. Oversee and assist with data collection and reporting of workload statistics, budget development, and monitoring.
7. Assist the Manager in the recruitment, selection, hiring, orientation, and training of qualified candidates.
8. Provide ideas and suggestions to improve unit processes and operational activities. 
9. Review and recommend changes to processes and resource allocations within the department to ensure the clinical and administrative needs of the HIS department are being met.
10. Conduct staff performance reviews and provide recommendations for recognition, training, performance management, and disciplinary action.
11. Review all incident/accident reports with the Manager to assist in resolving issues as they arise.
12. Assist in the development of goals, objectives, and procedures for department operation using lean principles.
13. Provide coverage in Manager’s absence when required.
14. Guide, motivate, monitor and supervise staff, develop standards of performance, evaluate performance and make recommendations on disciplinary action if required.
15. Oversee the work of others in compliance with the Occupational Health and Safety Act (OHSA), its regulations, and HSN policies.
16. Determine and align improvement projects with HSN’s Strategic Plan; monitor and adjust to achieve goal outcomes.
17. Participate in the accreditation process and work to ensure that the program and HSN achieve, maintain and continually improve upon their accredited status.
18. Teach, coach and lead staff in the development and monitoring of quality indicators and improvement initiatives.
19. Engage in and foster professional development of all staff and provide opportunities for learning within budgeted resources.
20. Ensure a safe environment for patients, staff and visitors; investigate report, debrief and take or direct corrective action as required on incidents.
21. Collaborate with internal and external stakeholders/organizations/community groups to achieve program objectives, integrate and link services and foster partnerships across the continuum of service delivery.
22. Participate in education and training specific to current, relevant federal and provincial health and safety legislation, standards and guidelines.
23. Represent the department or program on various committees and in meetings as required. 
24. Perform other duties as required. 

QUALIFICATIONS

EDUCATION AND TRAINING: 

1. Minimum of a two (2) year Diploma in Health Information Management or in a related field, from an accredited college.
2. Current CHIM designation in good standing with the Canadian Health Information Management Association (CHIMA) is required.
3. Ministry of Labour “Worker Health and Safety Awareness in 4 Steps” training certificate is required.

EXPERIENCE: 

1. Minimum of five (5) years’ experience working in a Health Information Management department within a health care environment.

KNOWLEDGE/SKILLS/ABILITIES: 

1. Demonstrated knowledge of privacy legislation (e.g. PHIPA).
2. Demonstrated knowledge of the International and Canadian coding classification system.
3. Demonstrated knowledge of the Oncology coding resources and methodologies and Databook.
4. Demonstrated ability to provide a customer-focused approach to service delivery.
5. Demonstrated time management, prioritization, team building, organizational, and problem-solving skills.
6. Demonstrated ability to coach, advise and teach others using the principles of adult learning.
7. Demonstrated training, experience or utilization of quality improvement methodology for process improvement.
8. Demonstrated ability to independently identify issues, plan improvements, measure success and continue improvement.
9. Demonstrated knowledge of relevant legislation and principles of management, hospital committee structure, conflict management and resolution, system needs analysis and organizational assessment.
10. Ability to use tact and discretion in dealing with health care providers and employees.
11. Demonstrated excellent computer skills with proficiency in Microsoft Office software (e.g. Word, Excel, Power Point and Outlook) and patient information systems.
12. Demonstrated superior interpersonal and communication skills, both written and verbal.
13. Demonstrated commitment to the safety of co-workers and patients.

PERSONAL SUITABILITY: 

1. Demonstrated ability to work independently and make sound judgments involving technical and confidential material.
2. Demonstrated commitment to ongoing professional development.
3. Demonstrated professionalism in dealing with confidential and sensitive issues.
4. Demonstrated positive work record and excellent attendance record.
5. Ability to meet the physical and sensory demands of the job.
6. Ability to travel between local sites.

Processus de sélection :  Les candidates et les candidats à ce poste seront sélectionnés en fonction de leurs aptitudes, de leurs capacités, de leur expérience et de leurs compétences indiquées dans le curriculum vitæ ou le formulaire de demande dûment rempli. L’hôpital se réserve le droit de mener une entrevue officielle au besoin. Cette annonce concerne un poste vacant. 
 
Horizon Santé-Nord s’engage à offrir des mesures d’adaptation aux candidates et candidats en situation de handicap afin de favoriser leur participation aux étapes du recrutement, de l’évaluation, de la sélection et de l’embauche.

HSN REMERCIE TOUTES LES PERSONNES POSANT LEUR CANDIDATURE.
CEPENDANT, NOUS COMMUNIQUERONS UNIQUEMENT AVEC CELLES RETENUES POUR UNE ENTREVUE.

NOUS N’ACCEPTERONS PAS DE DEMANDES APRÈS LA DATE ET L’HEURE DE CLÔTURE.