Ward Clerk

KEY FUNCTION: 

 Act as the initial contact for the unit and provide supportive service by ensuring clear, concise communication, and facilitate the flow of information with other departments, the health care team, patients, visitors, and family members. 

 REPORTING: 

Under the general direction of the Clinical Manager, Cardiac Inpatient.

DUTIES:

1. Process patient admissions, transfers and discharges.
2. Create, prepare and update patient charts.
3. Book tests, procedures, appointments and coordinate patient flow.
4. Provide reception and general office functions to the unit (e.g. payroll entry, scheduling).
5. Provide assistance, guidance, and direction to patients and visitors.
6. Answer inquiries and relay telephone calls and messages.
7. Provide updates and reports on unit status.
8. Order office supplies as required.
9. Participate in education and training specific to current, relevant federal and provincial health and safety legislation, standards and guidelines.
10. Contribute to learner development by providing academic support, mentorship, preceptorship and supervision as required.
11. Participate in hospital training as required.
12. Assist with improvement initiatives as required.
13. Perform other duties as required. 

QUALIFICATIONS

EDUCATION AND TRAINING: 

1. Minimum of a one (1) year Diploma in a Medical Office Administration field from an accredited college.
2. Ministry of Labour “Worker Health and Safety Awareness in 4 Steps” training certificate is required.

EXPERIENCE: 

1. Minimum of six (6) months of recent and relevant experience is required.
2. Experience working with scheduling software is preferred.

KNOWLEDGE/SKILLS/ABILITIES: 

1. Demonstrated knowledge of and proficiency with Medical Terminology.
2. Demonstrated ability to type a minimum of 50 w.p.m. and proficiency in data entry.
3. Demonstrated superior interpersonal and communication skills, both written and verbal.
4. Demonstrated ability to manage routine correspondence, multiple tasks/projects, diversified workload and rapidly changing priorities and challenging deadlines.
5. Demonstrated discretion when handling confidential information.
6. Demonstrated advanced computer skills with proficiency in Microsoft Office software (e.g. Word, Excel, Power Point and Outlook) and applicable patient information systems.
7. Demonstrated ability to effectively interact and communicate with patients, families, and healthcare workers. 
8. Demonstrated ability to prioritize tasks. 
9. Demonstrated compliance with HSN’s privacy policy.
10. Demonstrated commitment to the safety of co-workers and patients.

PERSONAL SUITABILITY: 

1. Demonstrated commitment to ongoing professional development.
2. Demonstrated professionalism in dealing with confidential and sensitive issues.
3. Demonstrated positive work record and good attendance record.
4. Ability to meet the physical and sensory demands of the job.
5. Ability to travel between local sites.

Processus de sélection :  Les candidates et les candidats à ce poste seront sélectionnés en fonction de leurs aptitudes, de leurs capacités, de leur expérience et de leurs compétences indiquées dans le curriculum vitæ ou le formulaire de demande dûment rempli. L’hôpital se réserve le droit de mener une entrevue officielle au besoin. Cette annonce concerne un poste vacant. 
 
Horizon Santé-Nord s’engage à offrir des mesures d’adaptation aux candidates et candidats en situation de handicap afin de favoriser leur participation aux étapes du recrutement, de l’évaluation, de la sélection et de l’embauche.

HSN REMERCIE TOUTES LES PERSONNES POSANT LEUR CANDIDATURE.
CEPENDANT, NOUS COMMUNIQUERONS UNIQUEMENT AVEC CELLES RETENUES POUR UNE ENTREVUE.

NOUS N’ACCEPTERONS PAS DE DEMANDES APRÈS LA DATE ET L’HEURE DE CLÔTURE.