Administration Clerk

KEY FUNCTION: 

Provide general clerical, office administration, and customer service support to the Accounts Receivable department.

REPORTING: 

Under the general direction of the Manager, Revenue & Accounts Receivable.

DUTIES:

1. Answer telephone queries or redirect as required.
2. Reply to general email inquiries from departmental inbox or redirect as required.
3. Serve walk-in customers with their queries or redirect as required.
4. Take payments (e.g. cash, debit and credit cards, or other approved payment methods) from customers and apply payments in Meditech or record elsewhere as required.
5. Complete daily cash and petty cash administration (i.e. cash drawer open/close, daily cash sheets, cash handling, petty cash fund reconciliations).
6. Complete mail drop off, pick up, distribution, and process returned mail.
7. Print, fold, and insert of bills, statements, letters, or other departmental communications.
8. Order supplies and services and create purchase requisitions in Meditech as required.
9. Assist with administration functions of patient complaint process (i.e. record incoming complaints)
10. File paper and electronic documentation, update forms, templates, and procedural and standard of work documents.
11. Complete monthly workplace Health and Safety inspections as required.
12. Participate in education and training specific to current, relevant federal and provincial health and safety legislation, standards and guidelines.
13. Participate in hospital training as required.
14. Assist with improvement initiatives as required.
15. Perform other duties as required. 

QUALIFICATIONS

EDUCATION AND TRAINING: 

1. Minimum of a (1) one year Diploma or Certificate in a business administration field, from an accredited college.
2. Ministry of Labour “Worker Health and Safety Awareness in 4 Steps” training certificate is required.

EXPERIENCE: 

1. Minimum of six (6) months’ experience working in an office administration and customer service role with point of sale/payment functions.
2. Experience working in a hospital setting or other confidential/sensitive work environment is preferred.

KNOWLEDGE/SKILLS/ABILITIES: 

1. Demonstrated knowledge of cash handling procedures including Point-of-Sale devices.
2. Demonstrated detail-oriented and strong organizational skills.
3. Demonstrated ability to provide courteous customer service.
4. Demonstrated ability to type a minimum of 50 words per minute.
5. Demonstrated ability to use and troubleshoot office equipment including photocopiers, printers, envelope machine, etc.
6. Demonstrated computer skills with intermediate proficiency in Microsoft Office software (e.g. Word, Excel, Outlook and basic proficiency in Power Point) and Adobe Acrobat.
7. Demonstrated experience using Meditech software is preferred.
8. Demonstrated ability to effectively interact and communicate with patients, families, and healthcare workers. 
9. Demonstrated interpersonal and communication skills.
10. Demonstrated ability to prioritize tasks. 
11. Demonstrated compliance with HSN’s privacy policy.
12. Demonstrated commitment to the safety of co-workers and patients.

PERSONAL SUITABILITY: 

1. Successful Criminal Record Judicial Matters Check (CRJMC) is required.
2. Ability to use tact and discretion in dealing with health care providers and patients.
3. Demonstrated ability to work effectively as a member of an interdisciplinary team.
4. Demonstrated ability to perform with minimal supervision; to prioritize duties.
5. Ability to travel between local sites.
6. Demonstrated commitment to ongoing professional development.
7. Demonstrated professionalism in dealing with confidential and sensitive issues.
8. Demonstrated positive work record and good attendance record.
9. Ability to meet the physical and sensory demands of the job.

Selection Process:  Candidates will be selected for this position on the basis of their skill, ability, experience and qualifications as identified in the resume and completed Application Form submitted. The Hospital reserves the right to conduct a formal interview where required.
 

Health Sciences North is committed to providing accommodations to applicants with disabilities to enable their participation in the recruitment, assessment, selection and hiring stages of employment.

HSN THANKS ALL APPLICANTS.
ONLY THOSE SELECTED FOR INTERVIEWS WILL BE CONTACTED.
WE WILL NOT ACCEPT APPLICATIONS AFTER THE CLOSING DATE AND TIME.