Regional Lead, Coordinated Access & Central Intake

Join Northeastern Ontario’s Health Care Leaders!

Health Sciences North is an organization dedicated to being patient and family focused, digitally enabled, and socially accountable, while supporting and developing our people and advancing our academic and research impact for Northeastern Ontario. We pride ourselves on being a learning hospital, providing professional development opportunities for our staff.

Health Sciences North (HSN) is seeking an innovative individual for the position of
Regional Lead, Coordinated Access & Central Intake to Collaborate with hospitals, regional partners, primary care providers, specialists, and other care providers across Northeastern Ontario to facilitate the adoption and implementation of a regional scale central intake model. Develop and implement workflows for all modalities and support onboarding to the Wait Time Information System (WTIS), regional credentialing, central intake and eReferral.

The ideal candidate will have a minimum of a minimum of a four (4) year Bachelor’s Degree in a health related field, or Health Administration field, from an accredited university or equivalent. We are looking for someone with a minimum of five (5) years’ of clinical experience working in a healthcare organization.

Candidates that possess Minimum of three (3) years’ experience in leading change projects, from a continuous quality improvement perspective are preferred.

DEPARTMENT OVERVIEW

The Central Intake and Coordinated Access department is working with Ontario Health and health services providers across Northeastern Ontario to promote the development of a system that coordinates the flow of patients across multiple service providers and levels of care. Our goal is to connect patients to the right care, in the right place, at the right time.

If you enjoy working in a fast-paced, team environment and are looking for a rewarding career opportunity, you are encouraged to view the full job description on the HSN Careers Website.

At HSN/HSNRI, we prioritize the physical and psychological wellness of all our staff through a variety of initiatives, aimed at creating a supportive and engaging workplace. Our Wellness Committee actively promotes health and well-being offering tips and resources to support wellness of our staff. We pride ourselves on recognizing our dedicated team members through Years of Service Celebrations and Excellence in Action Awards, celebrating outstanding achievements across the organization. We host Employee & Medical Staff appreciation events, and celebrations throughout the year, fostering a sense of community. Leadership development training is available to staff as well as an education fund, ensuring. Our people are our number one asset.

HSN provides support through our Employee and Family Assistance Program (EFAP), which is available for all HSN staff and family members regardless of status, position, affiliation, etc.

HSN INCENTIVES

We offer a competitive salary and vacation, extended health and dental benefits, and relocation allowance to assist with moving expenses. In addition, there may be additional monetary incentives available upon hire.

We are proud to participate in the Healthcare of Ontario Pension Plan (HOOPP), offering our valued employees the security and peace of mind that comes with a defined benefit pension plan. We understand the importance of financial well-being and believe that a strong pension, like HOOPP, recognizes our employees and provides a stable foundation for their future as part of the overall compensation package. HOOPP is also a multi-employer pension plan, meaning it can be transferred between many organizations in the province.  Join us and start building a future you can look forward to. For every dollar an employee contributes to HOOPP, the employer (HSN) contributes $1.26, meaning the plan is 55% funded by the employer, and 45% funded by the employee. All employees are eligible to join immediately upon hire.

Interested applicants are asked to apply directly to requisition # 8494 the HSN Careers Website at https://careers.hsnsudbury.ca/. The posting will remain active until filled however the search committee will begin reviewing applicants on October 16, 2025.

About Sudbury

“Sudbury is a dynamic city that embraces growth and values its residents. With a population of over 166,000 and a regional reach of nearly half a million people within a 160 km radius, Sudbury offers a vibrant community and ample opportunities for personal and professional development. Whether you're considering a move or already planning to relocate, we are committed to supporting you every step of the way. Our strategic location, robust industrial sector, and talented workforce make Sudbury the perfect place to establish and expand your career. Discover a city that welcomes newcomers with open arms and provides a supportive environment for your success.”  For more information regarding our beautiful city or for finding your dream home, rentals or short-term accommodation please visit the following  websites; Newcomers to Sudbury and Find your dream home.

KEY FUNCTION: 

Collaborate with hospitals, regional partners, primary care providers, specialists, and other care providers across Northeastern Ontario to facilitate the adoption and implementation of a regional scale central intake model. Develop and implement workflows for all modalities and support onboarding to the Wait Time Information System (WTIS), regional credentialing, central intake and eReferral.  

REPORTING:  

Under the general direction of the Director, Coordinated Access and Central Intake.

DUTIES:

1. Facilitate the successful adoption of health service providers to the eReferral and central intake platforms to support the sending and receiving of referrals for various clinical pathways.
2. Lead the development of workflows for the various modalities (i.e. diagnostic imaging, surgical domains, etc.) to support clinical integration.
3. Inform of any policy changes required as a result of the implementation of central intake projects within respective region.
4. Lead outreach and engagement with all health service providers (i.e. virtual and in-person sessions) to support knowledge sharing and adoption of eReferral and central intake.
5. Complete readiness assessments with health service providers and hospitals to on-board to eReferral and central intake.
6. Complete monthly progress update reports and identify barriers and threats to project success; develop check and adjust cycles and a review process to formulate recommendations for improvement.
7. Coordinate linkages between senders and receivers (e.g. health service providers and the hub hospital(s)) to enable the use of eReferral and central intake while considering provider and patient needs (i.e. cultural awareness and sensitivity to navigating regional access to care).   
8. Lead the development of content for communications materials (i.e. newsletters, e-mails, etc.) in collaboration with corporate communications and Ontario Health.
9. Support the successful on-boarding of facilities to the Wait-Time Information System (WTIS) in collaboration with Ontario Health and hospitals across the North East.
10. Support the roll-out of regional credentialing for assigned group of hospitals in the North East.
11. Assess the impacts of Central intake, eReferral and other coordinated access programs in hospitals in the North East and referring providers.
12. Regularly attend and present updates to the working group as part of the governance structure.
13. Collaborate with internal and external stakeholders/organizations/community groups to achieve program objectives, integrate and link services and foster partnerships across the continuum of service delivery.
14. Determine and align improvement projects with HSN’s Strategic Plan; monitor and adjust to achieve goal outcomes.
15. Participate in the accreditation process and work to ensure that the program and HSN achieve, maintain and continually improve upon their accredited status.
16. Participate in education and training specific to current, relevant federal and provincial health and safety legislation, standards and guidelines.
17. Educate and promote health, safety and wellness in the work place.
18. Represent the department or program on various committees and in meetings as required. 
19. Perform other duties as required. 

QUALIFICATIONS

EDUCATION AND TRAINING: 

1. Minimum of a four (4) year Bachelor’s Degree in a health related field, or Health Administration field, from an accredited university or equivalent.
2. Current Certificate of Registration in good standing with a regulatory college is preferred.
3. Completion of a Change Management Certification program is preferred.
4. Ministry of Labour “Worker Health and Safety Awareness in 4 Steps” training certificate is required.

EXPERIENCE: 

1. Minimum of five (5) years’ of clinical experience working in a healthcare organization.
2. Minimum of three (3) years’ experience in leading change projects, from a continuous quality improvement perspective. 

KNOWLEDGE/SKILLS/ABILITIES: 

1. Demonstrated knowledge of WTIS, regional credentialing, central intake and eReferral use is preferred.
2. Demonstrated ability to integrate and manage several related plans to support effective project delivery across a large and diverse portfolio.
3. Demonstrated knowledge of Change Management principles.
4. Demonstrated ability to proactively resolve scope, cost, and scheduling issues.
5. Demonstrated ability to manage cross-functional project teams, and develop and maintain productive working relationships with both internal and external partners.
6. Demonstrated excellent presentation skills.
7. Demonstrated ability to coach, advise and teach others using the principles of adult learning.
8. Knowledge of relevant legislation and principles of management, hospital committee structure, conflict management and resolution, system needs analysis and organizational assessment.
9. Demonstrated training, experience or utilization of quality improvement methodology for process improvement.
10. Demonstrated ability to independently identify issues, plan improvements, measure success and continue improvement.
11. Demonstrated excellent computer skills with proficiency in Microsoft Office software (e.g. Word, Excel, Power Point and Outlook) and patient information systems.
12. Demonstrated superior interpersonal and communication skills, both written and verbal.
13. Demonstrated ability to manage routine correspondence, multiple tasks/projects, diversified workload and rapidly changing priorities and challenging deadlines.
14. Demonstrated discretion and maturity when handling confidential information.
15. Demonstrated commitment to the safety of co-workers and patients.

PERSONAL SUITABILITY: 

1. Successful Criminal Record Judicial Matters Check (CRJMC) is required.
2. Ability to use tact and discretion in dealing with health care providers and employees.
3. Demonstrated commitment to ongoing professional development.
4. Demonstrated professionalism in dealing with confidential and sensitive issues.
5. Demonstrated positive work record and excellent attendance record.
6. Ability to meet the physical and sensory demands of the job.
7. Valid driver’s license with access to a reliable vehicle
8. Ability to travel across Northeastern Ontario.
9. Ability to travel between local sites.

Selection Process:  Candidates will be selected for this position on the basis of their skill, ability, experience and qualifications as identified in the resume and completed Application Form submitted. The Hospital reserves the right to conduct a formal interview where required.
 

Health Sciences North is committed to providing accommodations to applicants with disabilities to enable their participation in the recruitment, assessment, selection and hiring stages of employment.

HSN THANKS ALL APPLICANTS.
ONLY THOSE SELECTED FOR INTERVIEWS WILL BE CONTACTED.
WE WILL NOT ACCEPT APPLICATIONS AFTER THE CLOSING DATE AND TIME.