Secretary Receptionist

KEY FUNCTION:
Process referrals, book appropriate appointments, and provide program information in accordance with Ontario Health - Cancer Care Ontario (OH-CCO) High Risk Ontario Breast Screening Program (OBSP) guidelines, policies, and pathways.

REPORTING:
Under the general direction of the Manager, Cancer Screening.

DUTIES:
1. Receive and process High Risk OBSP referrals, liaise with diagnostic imaging staff and leadership and perform follow-up with radiologists, primary care providers and genetic counselling as required.
2. In accordance with OH-CCO and NECC standards, book patients for mammograms, Magnetic Resonance Imaging (MRI) and ultrasound tests and enter appointments into the Integrated Client Management System (ICMS) and Meditech Expanse.
3. Recall patients in accordance with program guidelines; track and follow up with non-responders.
4. Explain the high-risk breast screening program to new patients, answer general questions and confirm that the patient would like to participate in the program.
5. Communicate bookings to patients and primary care providers, and send results and follow-up correspondence.
6. Book follow-up imaging of abnormal screening results in accordance with the reading radiologist direction.
7. Enter results into database, generate and send result letters to patients and referring providers.
8. Track patients and ensure annual recalls.
9. Participate in education and training specific to current, relevant federal and provincial health and safety legislation, standards and guidelines.
10. Participate in hospital training as required.
11. Assist with improvement initiatives as required.
12. Perform other duties as required.

QUALIFICATIONS
EDUCATION AND TRAINING:
1. Minimum of a one (1) year Diploma in Medical Office Administration from an accredited college.
2. Current certificate in Medical Terminology is required.
3. Ministry of Labour “Worker Health and Safety Awareness in 4 Steps” training certificate is required.

EXPERIENCE:
1. Minimum of one (1) year experience in a physician office or similar position within a health care organization.
2. In-depth knowledge of the Ontario Breast Screening Program, Integrated Client Management System is preferred.
3. Experience working with a clinical information system both as end user and for data mining and reporting purposes is preferred.

KNOWLEDGE/SKILLS/ABILITIES:
1. Demonstrated knowledge of and proficiency with medical terminology.
2. Demonstrated ability to assist patients in a compassionate and comprehensive manner.
3. Demonstrated ability to create reports and perform quality assurance.
4. Proficiency in data entry.
5. Demonstrated computer skills with advanced proficiency in Microsoft Office software (e.g. Word, Excel, Power Point and Outlook) and patient information systems (e.g. ICMS and Meditech).
6. Demonstrated ability to effectively interact and communicate with patients, families, physicians and other healthcare workers.
7. Demonstrated interpersonal and communication skills, both written and verbal.
8. Demonstrated ability to prioritize tasks.
9. Demonstrated compliance with HSN’s privacy policy.
10. Demonstrated commitment to the safety of co-workers and patients.

PERSONAL SUITABILITY:
1. Demonstrated ability to work independently and in a team environment.
2. Demonstrated ability to perform with minimal supervision; to prioritize duties.
3. Demonstrated commitment to ongoing professional development.
4. Demonstrated professionalism in dealing with confidential and sensitive issues.
5. Demonstrated positive work record and good attendance record.
6. Ability to meet the physical and sensory demands of the job.
7. Ability to travel between local sites.

Selection Process:  Candidates will be selected for this position on the basis of their skill, ability, experience and qualifications as identified in the resume and completed Application Form submitted. The Hospital reserves the right to conduct a formal interview where required.
 

Health Sciences North is committed to providing accommodations to applicants with disabilities to enable their participation in the recruitment, assessment, selection and hiring stages of employment.

HSN THANKS ALL APPLICANTS.
ONLY THOSE SELECTED FOR INTERVIEWS WILL BE CONTACTED.
WE WILL NOT ACCEPT APPLICATIONS AFTER THE CLOSING DATE AND TIME.