Ward Clerk

KEY FUNCTION: 

Act as the initial contact for the unit and provide supportive service by ensuring clear, concise communication, and facilitating the flow of information with other departments, the health care team, patients, visitors, and family members. 

REPORTING: 

Under the general direction of the Clinical Manager, General Internal Medicine and Stroke Unit.

DUTIES:

1. Process patient admissions, transfers and discharges.
2. Create, prepare and update patient charts.
3. Book tests, procedures, appointments and coordinate patient flow.
4. Provide reception and general office functions to the unit (e.g. payroll entry, scheduling).
5. Provide assistance, guidance, and direction to patients and visitors.
6. Answer inquiries and relay telephone calls and messages.
7. Provide updates and reports on unit status.
8. Order unit and office supplies as required.
9. Manage and submit building maintenance work orders and repair requisitions for the department; ensure facility infrastructure remains compliant with safety standards.
10. Participate in education and training specific to current, relevant federal and provincial health and safety legislation, standards and guidelines.
11. Contribute to learner development by providing academic support, mentorship, preceptorship and supervision as required.
12. Participate in hospital training as required.
13. Assist with improvement initiatives as required.
14. Perform other duties as required. 

QUALIFICATIONS

EDUCATION AND TRAINING: 

1. Minimum of a one (1) year Diploma in a Medical Office Administration field from an accredited college.
2. Ministry of Labour “Worker Health and Safety Awareness in 4 Steps” training certificate is required.

EXPERIENCE: 

1. Minimum of six (6) months of recent and relevant experience is required.

KNOWLEDGE/SKILLS/ABILITIES: 

1. Demonstrated knowledge of and proficiency with Medical Terminology.
2. Demonstrated ability to type a minimum of 50 w.p.m. and proficiency in data entry.
3. Demonstrated superior interpersonal and communication skills, both written and verbal.
4. Demonstrated ability to manage routine correspondence, multiple tasks/projects, diversified workload and rapidly changing priorities and challenging deadlines.
5. Demonstrated discretion and maturity when handling confidential information.
6. Demonstrated advanced computer skills with proficiency in Microsoft Office software (e.g. Word, Excel, Power Point and Outlook) and applicable patient information systems.
7. Demonstrated ability to effectively interact and communicate with patients, families, and healthcare workers. 
8. Ability to prioritize tasks. 
9. Demonstrated compliance with HSN’s privacy policy.
10. Demonstrated commitment to the safety of co-workers and patients.

PERSONAL SUITABILITY: 

1. Demonstrated commitment to ongoing professional development.
2. Demonstrated professionalism in dealing with confidential and sensitive issues.
3. Demonstrated positive work record and good attendance record.
4. Ability to meet the physical and sensory demands of the job.

Selection Process:  Candidates will be selected for this position on the basis of their skill, ability, experience and qualifications as identified in the resume and completed Application Form submitted. The Hospital reserves the right to conduct a formal interview where required. This posting is for an existing vacancy.
 

Health Sciences North is committed to providing accommodations to applicants with disabilities to enable their participation in the recruitment, assessment, selection and hiring stages of employment.

HSN THANKS ALL APPLICANTS.
ONLY THOSE SELECTED FOR INTERVIEWS WILL BE CONTACTED.
WE WILL NOT ACCEPT APPLICATIONS AFTER THE CLOSING DATE AND TIME.